Help Desk Operative

We have an excellent role with one of our large FM based clients who are one the UK’s largest, well known and constantly growing facilities management companies. They are responsible for a number of large prestigious contracts / buildings within the UK. They employ engineers, hygiene operatives, security, help-desk and back house support of facilities maintenance., You will be taking the initial call from customers who have a maintenance issue to log. You will then log the call onto a database. Once logged you will liaise with engineers that are local and book the engineer to attend the site to rectify the issue. Once the problem is fixed, you will update the system to close the maintenance log and then perform administrative duties including processing purchase orders and invoices for the maintenancne work undertaken.

• Highly skilled in customer service and call handling professional and able to work under pressure
• Experience with CAFM system (e.g., concept, maximo, Siclops or any booking systems) essential
• Have previous Help-desk/ busy customer service role experience is desirable particularly working with Engineers
• Invoicing and PO issuing