Help Desk Technician (temporary position)

OSS has an immediate opening for a Temporary Entry Level Help Desk Technician to provide services to the CIO for a valued US Army customer on Redstone Arsenal in Huntsville, AL. Our CIO customer provides IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal. Note - Current SECRET Clearance required. Must be local candidate as position in on-site at Redstone and candidate must be immediately available., * End-user support, ticket response, resolution, and escalation for apps/SP.

• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government.
• Be able to readily provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
• Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.

Do you have experience in Trend analysis?, Do you have a High school diploma or GED?, * DoD Secret Clearance - Ability to obtain

• High School Diploma or equivalent

Preferred:

• Bachelor’s Degree
• A+ Certification - must obtain A+ Certification within 6 months of starting
• Information Assurance Tech 2
• Security +
• CompTIA A+ Certification
• Help Desk Experience, Required
• A+ Certification Preferred - Must obtain an A+ Cert within six months of starting.
• Good communicator, professional, strong multi-tasker
• 1 - 2 years: Help Desk Experience, Preferred
• Bachelors or better

Licenses & Certifications

Required

• Secret Clearance

Preferred

• Info Assur Tech 2
• Security +
• CompTIA A+ Cert, * Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Pulled from the full job description

• Health insurance
• 401(k) matching

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character, and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting 1st month of employment. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!