Systems Support Specialist

Wings Over is looking to fill the role of Systems Support Specialist. In this role, you’ll leverage your technical skills to support, implement, and enhance the technology systems that power our restaurant operations and elevate the guest experience. This role will be based in the Northeast US near one of our corporate locations: Springfield, MA; Boston, MA; Pittsburgh, PA; Columbus, OH; Newington, CT; Ithaca, NY, and will include occasional travel to our local stores to support on-site initiatives.

What you will be working with:

Toast POS, Online Ordering and Delivery Integrations, KDS, Networking and ISP, Third Party delivery, Microsoft 365

Now Serving These Benefits:

• An energetic, collaborative, and positive work environment
• Weekly pay through direct deposit
• Remote opportunity with occasional travel to our stores
• Employee discount

Day in the Life (includes, but not limited to):

• Troubleshoot and resolve technical issues related to POS systems, KDS screens, networking, phone systems, and online ordering platforms; accurately document incidents and resolutions.
• Provide IT support to both corporate-owned and franchise partner locations, ensuring seamless daily operations through effective collaboration with the IT team.
• Assist with employees onboarding and offboarding across all systems in the company’s technology stack, maintaining access control and data integrity.
• Develop and maintain IT Standard Operating Procedures (SOPs) to clearly communicate system usage and support processes.
• Serve as a point of contact for end users, diagnosing and resolving technical issues with a focus on customer service and timely resolution.
• Flex as needed and pitch in on other tech-related projects or initiatives as they arise- your flexibility and problem-solving skills will make a big impact.

Do you have a valid Driver’s License license?, Do you have experience in Driving?, Do you have a Associate’s degree?, * Associate’s degree in computer science or equivalent experience

• Previous experience in the hospitality industry is preferred
• Proficient in troubleshooting technical issues and providing end-user support
• Excellent problem-solving skills and attention to detail
• Travel occasionally to restaurant locations for technology deployment, support, or new openings
• Ability to work independently and as part of a team
• Strong communication skills, both written and verbal
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 35 pounds at times.
• Participate in rotating on-call schedule
• Valid driver’s license, * Associate (Preferred)

License/Certification:

• Driver’s License (Required)

3.33.3 out of 5 stars Boston, MA 02133 Hybrid work $65,000 a year - Full-time, Pulled from the full job description

• Employee discount
• Flexible schedule, For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.

Pay: $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule