Senior Redress Pathways and Data

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Redress & Reporting Policy team within the FCA’s Cross-Cutting, Policy & Strategy (CCPS) division, this role offers the opportunity to contribute to work that helps ensure consumers receive fair outcomes when things go wrong.

The team leads on the FCA’s redress policy framework, works closely across the organisation, supports relationships with the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS) and oversees Claims Management Company policy. It is currently delivering a significant transformation of the FCA’s complaints reporting framework, improving the quality and insight of complaints data to help identify consumer harm earlier and strengthen consumer protection. You will play an important part in delivering the FCA’s redress data strategy and supporting these high-profile reforms.

Role responsibilities

• Support the delivery of the FCA’s redress data strategy, using data and insight to help shape policy decisions and improve outcomes for millions of consumers across the UK
• Analyse complaints and redress data using tools such as SQL, Python and Tableau to identify emerging risks, trends and early indicators of consumer harm
• Provide evidence-based insights that support the development of policy, including responses to emerging redress issues and new financial services
• Act as a trusted data specialist, promoting effective data governance and helping colleagues improve the value, accessibility and use of complaints and redress data
• Contribute to the development and maintenance of data catalogues, ensuring data definitions, lineage and documentation remain accurate and fit for purpose
• Play a key role in delivering significant reforms to the FCA’s complaints reporting framework, including the implementation, quality assurance and publication of complaints data
• Build effective relationships with internal and external stakeholders, including the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS), to resolve data queries and promote collaboration
• Create impactful management information and present clear, engaging insights that support decision-making, shape strategy and strengthen consumer protection

Minimum:

• Prior experience of managing and influencing a diverse range of stakeholders at all levels, building effective working relationships to deliver business results
• Demonstrable experience of analysing data from multiple sources within a regulatory, commercial, or public policy environment, using insights to support and inform decision-making
• Prior experience of using SQL, Python and Tableau (or similar data analysis and visualisation tools) to extract, analyse and present data-driven insights

Essential:

• Effective written and verbal communication skills, with the ability to translate complex information into clear, concise messages and present professionally to a range of stakeholders
• Solid understanding of the impact of regulation on consumers, businesses and the wider operating environment
• Experience delivering or supporting projects that develop data products, improve data capabilities, or enhance business processes
• Proven creative thinking and problem-solving skills, with the ability to identify practical and innovative solutions
• Self-motivated, professional and adaptable, with a positive approach to challenges, change and evolving priorities
• Demonstrated curiosity and commitment to continuous learning, with commitment to sharing knowledge and collaborating with others

• 25 days annual leave plus bank holidays
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
• Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.