Senior 3rd Line Engineer

Ashdown Group

Borehamwood, UK

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Compensation

£55,000.0 - £65,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Azure Windows PowerShell Azure Active Directory Office365 Software Troubleshooting Sonicwall Firewalls (Computer Science) Microsoft InTune Fortinet

Job description

Act as the top-tier escalation point for complex incidents
Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
Mentor engineers in diagnostic methodology
Work closely with technical leadership-no non-technical managers blocking decisions

Requirements

Must have 3 rd line experience within an MSP
Expert M365 (CA, Intune, hybrid Exchange, ATP)
Strong troubleshooting methodology
Confident communicator at all levels
Full Microsoft Certificates desirable
NinjaOne/Datto RMM config
Azure infrastructure
Firewalls (Fortinet, SonicWall, Draytek)
Solid PowerShell skills

Benefits & conditions

The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits.

About the company

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.

The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.