The Software Solutions Engineer is responsible for the design, build, and implementation of tailored business applications built upon the company’s software platforms to address specific business challenges. This position collaborates closely with cross-functional teams to understand solution requirements, assess technical needs, and deliver solutions that improve business outcomes for customers and partners within specified release timelines., * Participate in the review and understanding of industry use cases to facilitate effective solution designs and software configurations to be delivered to the market.

• Review and collaborate with team members on technical requirements and design documents to facilitate the configuration of moderately complex solution logic.
• Configure moderately complex software solutions to meet specific business needs, ensuring alignment with functional requirements.
• Perform initial testing of moderately complex solution configurations, ensuring they meet specified requirements, and thoroughly document testing criteria for the quality assurance team.
• Provide support to customers and partners as part of early adoption programs, including assisting with setup, deployment, troubleshooting, and gathering feedback to ensure a positive user experience.
• Triage and prioritize non-critical software defects reported by the technical support team, ensuring timely resolution and effective communication with relevant stakeholders.

• Bachelor’s degree or equivalent experience.
• Experience with relevant database, and cloud technologies.
• Experience with configuring, designing, and deploying software solutions.
• Good oral and written communication skills with the ability to interact with others with discretion and tact.
• Good organizational, multi-tasking, and time management skills, with the ability to thrive in a fast-paced, deadline-driven environment., * Good data gathering, interviewing, and analytical/problem-solving skills with strong critical thinking abilities.
• Ability to use original thinking to translate goals into new ideas and design solutions that drive meaningful outcomes.
• Good knowledge of products, and systems administration.
• Good facilitation and project management skills with a demonstrated ability to influence and mobilize team members and business partners.
• Ability to learn and adapt to new technologies, frameworks, and development processes, taking on tasks independently and seeking guidance as necessary.

Hyland is the pioneer of the Content Innovation Cloud , delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland’s solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland’s platform and services, please visit Hyland.com.

HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.