IT Support & Administration Engineer

• By developing knowledge through experience working in the NI IT Department and from training/mentoring from the IT Manager carry out the following duties.

ØTo provide level 1 support for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.

ØTo carry out IT administration tasks for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.

ØTo create and update IT Department COPS and IT Department documentation, supported by IT Manager, external suppliers, and IT Managed Service provider where needed.

• To ensure that IT COPS/procedures are adhered to.
• To deputise for the IT Manager whilst the IT Manager is on holiday, working offsite or off work ill.
• To help to improve the service levels that are provided by the IT Department.
• Management of any assigned IT projects.
• To assist with the management of IT suppliers and IT Managed Service Provider.
• To learn how to setup or modify EDI messages with external partners and to troubleshoot EDI problems, supported IT Manager, ERP partner, and EDI Managed Service Provider.
• May source and create IT purchase requisitions and submit for approval and PO creation.
• Management of any assigned IT projects.
• Required to work out of normal office hours for critical out of hours support, normal frequency expected to be less than 7,5 hours per month. Assisted by Managed Service Provider and with support of NI IT team members when needed.
• To ensure that good practice is followed regarding IT legality, for example only install software that is legal to be installed.
• To ensure good practice is followed regarding IT security and cyber security, for example ensure that anti-virus protection and email protection is installed on company hardware/email accounts.
• To help to improve the service levels that are provided by the IT Department.
• Support the main objectives of the IT Department and in doing so perform any reasonable duty as requested by the IT Manager or SLT.
• Promote a happy and enthusiastic working environment.

• Preferably educated to degree/HND level in an IT/computer based subject., * Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365.
• Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: MS-Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones.
• Basic knowledge advantageous but not essential regarding EDI concepts.
• Advantageous but not essential to have previous hands on experience in an IT department in a commercial environment.
• Good communication skills, both oral and written.
• Basic knowledge advantageous but not essential regarding purchase skills.
• Basic knowledge of ERP system concepts is advantageous but not essential.

We are the UK’s leading supplier of added-value plant-based ingredients. Immersed in the latest food trends, we transform vegetables into irresistible, exciting, and inspired ingredients.

Through innovation and outstanding service, we collaborate with world-leading food service brands, chilled food manufacturers, and recipe box operators to help put vegetables where they belong - at the heart of the menu.

From our innovation chefs and new product development team to our operations experts, it’s our incredible people who have shaped us into innovative tastemakers. Their hard work and genuine passion for food allow us to create high-quality, bespoke food that transform our customers’ menus.