• Monitor and maintain the availability, performance, and health of enterprise networks, systems, applications, and infrastructure.
• Oversee 24x7x365 operations, ensuring continuous service coverage and operational readiness across all shifts.
• Lead incident response activities, coordinate service restoration efforts, and manage escalations to minimize business impact.
• Ensure incidents, outages, and service requests are documented, tracked, and resolved in accordance with established SLAs and operational procedures.
• Conduct root cause analyses and drive corrective and preventive actions to reduce recurring incidents and improve service reliability.
• Supervise, mentor, and develop NOC analysts and engineers, including workload management, performance coaching, and staff onboarding.
• Coordinate change implementations, maintenance activities, and cross-functional technical support to ensure stable and reliable service delivery.
• Serve as the primary operational liaison for customers, stakeholders, vendors, and support partners, providing timely communication on service impacts and resolution status.
• Monitor operational risks, maintain situational awareness of ongoing incidents and outages, and ensure compliance with service level and contractual requirements.
• Prepare and deliver operational reports, performance metrics, dashboards, and executive-level status updates.

• Bachelor’s degree from an accredited college in a related discipline and 10+ years of IT network operations/engineering, 4+ years of leadership experience
• Enterprise network technologies (TCP/IP, DNS, DHCP, routing, switching, firewalls).
• Cisco Route and Switch configuration (IOS-XE,NX-OS)
• Arista Switch Configuration (EOS)
• Spine/Leaf Architecture
• Familiar with WAN Circuits i.e. Metro Ethernet, Circuit Diversity
• Windows and Linux server environments.
• Cloud platforms (AWS, Azure, or Google Cloud) preferred.
• Monitoring and management tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, or Panorama/PAN-OS.
• IT Service Management (ITSM) processes including Incident, Problem, Change, and Knowledge Management., Keywords: Network Operations Center (NOC), Network Operations Engineer, Network Monitoring, Network Administration, Network Infrastructure, LAN/WAN Management, TCP/IP, Routing and Switching, Cisco Technologies, VLAN, lead, manager, W2, hiring, opentowork, onsite, Virginia, Federal, Top secret, government, windows, linux, ansible, terraform, firewalls, load balancer, F5, manage, lead, secret, ts/sci, top secret/sci, Juniper Networks, Network Performance Monitoring, Fault Management, Incident Management, Problem Management, Service Delivery, IT Operations, Infrastructure Support, Network Security, Firewall Administration, VPN Management, DNS, DHCP, Load Balancing, Wireless Networking, SD-WAN, MPLS, Network Troubleshooting, Root Cause Analysis, Escalation Management, Systems Monitoring, Application Monitoring, Capacity Planning, Change Management, Configuration Management, Service Level Agreements (SLAs), Operational Support, ITIL Framework, Network Automation, PowerShell, Python Scripting, SolarWinds, Nagios, PRTG, Wireshark, SNMP, Syslog, Performance Optimization, Disaster Recovery, Business Continuity, High Availability, Data Center Operations, Cloud Networking, Azure Networking, AWS Networking, Infrastructure Reliability, Technical Support, Vendor Management, Operational Readiness, Process Improvement, Cybersecurity Compliance, Documentation, Cross-Functional Collaboration, Continuous Improvement, 24x7 Operations, Service Restoration

• Total compensation based on experience level - $160,000-190,000 based on experience level
• Full Benefits: PTO, 11 Paid Holidays, Medical, Dental, and Vision, 401k with ADP
• Long-term program (3.5 years remaining)

LI-MK1 #LI-Onsite