Salesforce CRM Software Engineer-Mid- Level

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Salesforce CRM Software Engineer-Mid- Level within Investment Experience Technology, you will contribute to the design, development, testing, and support of Salesforce solutions that power member and advisor experiences across Investment Services. Working closely with senior engineers, architects, product teams, and business partners, you will help deliver scalable CRM capabilities leveraging Salesforce Financial Services Cloud (FSC), Data Cloud, integrations, and modern engineering practices. This role is ideal for an engineer with solid Salesforce development experience who is ready to deepen technical expertise while contributing to a fast-paced, highly collaborative environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX or Plano; TX. Relocation assistance is not available for this position.

What you’ll do:

• Design, develop, code, and test complex technical solutions.
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Participates in design reviews and learns key system design principles.
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor’s degree; OR 4 years of relevant education and/or experience.
• Bachelor’s degree; OR 4 years of relevant education and/or experience. (Cannot Alter)
• 4+ years of software engineering experience with at least 2+ years delivering solutions throughout the SDLC.
• Hands-on experience developing with Salesforce Apex, LWC, Flows, SOQL, and Salesforce APIs.
• Experience troubleshooting application and production issues in enterprise environments.
• Understanding of Salesforce security, sharing model, governor limits, bulkification, and data modeling concepts.
• 4+ years of Salesforce development experience using Apex, Lightning Web Components (LWC), Flows, SOQL, and Salesforce platform capabilities.
• Experience with Salesforce Financial Services Cloud (FSC), Salesforce CRM, and Salesforce Data Cloud/CDP.
• Experience integrating Salesforce with enterprise systems using REST APIs, Bulk APIs, Platform Events, CDC, and asynchronous processing patterns.
• Experience developing scalable, secure, and high-performing Salesforce solutions while adhering to governor limits and platform best practices.
• Experience with Salesforce DevOps and release management tools including Copado, Salesforce DX (SFDX), Git, GitLab CI, automated deployments, and test automation.
• Experience with Copado user-story-based development, deployment automation, environment promotion, CI/CD pipelines, and release management practices.
• Experience with enterprise data integration, automated data processing, and Data Cloud implementations.
• Experience with Copado Robotic Testing (CRT) or equivalent Salesforce test automation tools such as Provar, ACCELQ, or Tricentis Tosca. Experience automating Salesforce Lightning and Experience Cloud applications is preferred
• Experience participating in solution design and architecture discussions.
• Experience supporting wealth management, brokerage, financial planning, advisor, CRM, or regulated financial services platforms.
• Salesforce Platform Developer I certification preferred; Platform Developer II, Administrator, FSC, or Data Cloud certifications are a plus.

Compensation range: The salary range for this position is: $93,770- $179,240 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.