IT Support Assistant Hourly

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems, Reporting to the Manager of Test Scheduling and Administration. The IT Support Assistant Hourly will perform the following duties:

As a member of Testing Skills reporting to the Manager of Test Scheduling and Administration, you will provide support services, including but not limited to:

? Operating, transporting, adjusting, and installing/configuring computing and related equipment

? Communicating with technology users and staff to understand, identify, document, and resolve problems

? Performing simple repairs to computing and related equipment.

? Set up Testing sessions for all exams administered at the Test Center, retrieve data, and maintain the score database

? -Set up computerized test sessions, access score reports, profiles, and troubleshoot exam issues, all affiliated with the test vendor.

? Communicate with all test vendors and IT departments.

? Maintain and update an Admissions Office database as needed.

? Maintain and update the CUNYFirst test score screen.

? Follow up on all data transmissions with quality control checks.

? Update the various testing software as needed.

? Disburse test data as needed by students, faculty, and staff.

Must be available to work on weekends and evenings.

1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver’s license, valid in New York State, may be required for some, but not all positions.

New Hire: $24.48/hour

Incumbent: $27.68/hour

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only., CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.