Heat Network Officer

First Choice Homes Oldham (FCHO) is looking for a Heat Network Officer to join our Property Safety team on a 2 year contract and play a key role in managing our communal and district heat networks.

This is an exciting opportunity to join us at a time of significant change within the energy sector. As heat network regulation continues to evolve, you’ll help ensure our systems remain safe, efficient and fully compliant while supporting excellent services for our customers.

Working closely with our Gas Compliance Manager, Sustainability Manager and external partners, you’ll help manage the day-to-day operation of our heat networks, ensuring compliance with Ofgem requirements, improving performance and supporting our ambitions to reduce carbon emissions across our homes.

The impact you’ll make

You’ll be responsible for helping FCHO deliver safe, reliable and efficient heat network services while ensuring customers receive a high-quality experience.

You will:

Support the day-to-day management of communal and district heat networks across our housing stock.

Work collaboratively with colleagues across FCHO to coordinate heat network activity and resolve issues.

Support the management of servicing, repairs, metering and billing contracts.

Help ensure compliance with Ofgem heat network regulations, including preparing and submitting regulatory information.

Investigate customer complaints, working with internal teams, contractors and the Energy Ombudsman where required.

Monitor performance, analyse data and produce reports to support continuous improvement.

Work with the Sustainability Manager to improve system efficiency and support FCHO’s Net Zero ambitions.

Attend industry forums and keep up to date with changes in heat network legislation and best practice.

Work with Finance colleagues to ensure accurate energy consumption data and billing information.

Support the management of debt recovery across the heat network portfolio.

We’re looking for someone with excellent organisational and analytical skills who enjoys working collaboratively, analysing data and delivering great customer service. You’ll be confident managing multiple priorities and building positive relationships with colleagues, contractors and customers.

You’ll have:

Knowledge of current heat network legislation and regulatory requirements.

Experience of working within a compliance or regulatory environment.

Experience engaging with a range of stakeholders to gather information, resolve issues and build effective working relationships.

Strong analytical skills with the ability to interpret data and produce clear reports.

Excellent organisational and time management skills.

Experience using Microsoft Office applications, particularly Excel.

A proactive approach with the ability to work independently and as part of a team.

Excellent communication and customer engagement skills.

It would also be great if you have:

Experience of heat network operations, maintenance or billing.

Knowledge of energy tariffs, charging structures and billing processes.

Experience working within housing, utilities, energy or property services.

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development, including:

A salary of £ 36,510 per annum.

A 37-hour working week with hybrid working options.

30 days’ annual leave -plus 8 bank holidays.

Option to purchase additional annual leave.

Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.

Death in service benefit.

Healthcare cash plan covering dental, optical and physiotherapy treatments.

Private health insurance.

Employee Assistance Programme offering 24-hour confidential support.

Doctorline, giving you and your family 24/7 GP access.

Access to our colleague benefits platform, including retail discounts and wellbeing tools.

Discounted gym membership.

Enhanced maternity, paternity, adoption and sick pay.

Long service awards.

Interested?

If you’re passionate about compliance, sustainability and delivering excellent services for customers, we’d love to hear from you.

Why join FCHO?

First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage more than 11,500 homes and hold the highest regulatory ratings for Governance and Viability (G1/V1).

We’re committed to improving lives by investing in our homes, supporting our communities and creating a great place to work.

Why Join FCHO?

First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 homes and have the highest regulatory (G1/V1) governance rating.

Every day we’re proud to make a real difference in our communities.

Our work is guided by our Corporate Plan, focused on providing quality homes, excellent services and thriving communities. We care deeply about our customers, colleagues and neighbourhoods and are committed to improving lives across Oldham.