2nd Line Support Engineer

• Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues.
• Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations.
• Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required.
• Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support.
• Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes.

• Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment.
• Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting.
• Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support providers.
• Excellent troubleshooting, problem-solving and customer service skills with the ability to manage multiple priorities in an onsite support role.
• Strong communication and teamwork skills, with the ability to work independently while collaborating effectively with internal IT teams and external service providers.

Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to , and they will be responded to, alongside your application ASAP. If you haven’t received a response within 1 working day, please call the direct line which is 01676545402.

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis.