Digital Campus - IAM IT Operation and Service Manager

• Operate and support IAM products: F5, PingID & Pingfederate, PKI and password manager.
• Provide technical and functional management of the products for the Mother Company and, when required, the Customer Center.
• Support & RUN Operations
• Perform ITIL based support processes: incident, problem, change, configuration, and event management.
• Analyze error messages, diagnose system failures and take corrective action, escalating to Level-3 teams and vendors as needed.
• Daily anticipation checks, troubleshooting, and process improvement.
• Cover all operational tasks for the restricted perimeter.
• Technical Support & Operations Management
• Act as technical backup for F5 and Access Product Managers.
• Execute or lead changes on Access Products with external administrators.
• Automation
• Develop and maintain scripted and automated tasks.
• Monitor automated tasks, notify on issues and resolve automation incidents.
• Reporting & CyberIAM
• Monitor system logs and alerts, investigate and respond to security incidents promptly.
• Daily request handling and troubleshooting on the Analytics Dashboard for the Customer Center and Mother Company.
• Communicate product improvement, updates and obsolescence management to local IT teams.

• Master’s degree level (or equivalent) in Information Technology, Cybersecurity or a related field.
• 0 to 3 years of experience as an IT Operator or System/Network Administrator, ideally in Identity and Access Management in an industrial context.
• Knowledge of the ITIL framework (ServiceNow experience is a plus).
• Knowledge of modern authentication & authorization concepts and protocols (SAML, OIDC, OAuth2, RADIUS, MFA).
• Basic understanding of networking and application delivery (F5 BIG-IP concepts: VIPs, Pools, SNAT, SSL/TLS certificate management, HTTP traffic analysis).
• Knowledge of scripting and automation languages (PowerShell, Python, Bash, or Ansible) and familiarity with Java syntax for OGNL expressions.
• Self-driven, motivated, constantly learning and creative.
• Ability to act autonomously and as a strong team player.
• Strong verbal and written communication skills.
• Team spirit, good relationships, service spirit and accountability are key values.
• Problem-solving and troubleshooting skills with ability to analyze complex issues and provide effective solutions.
• Fluent in English; French is a plus.

• Vacation days plus additional days-off (approx. 35 days per year).
• Attractive salary.
• Hybrid work model with flexible arrangements.
• Collective transport service subject to working calendar/home location.
• Life insurance, health insurance, employee stock options, retirement plan and study grants.
• On-site facilities: free canteen, kindergarten, medical office.
• Opportunities to collaborate in social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and development prospects in a multicultural environment.
• Special rates on products & benefits.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. Any impersonation of Airbus requesting money for a recruitment process should be reported to emsom@airbus.com.

This position is managed transnationally. Please submit your documents in English.

As an Airbus employee, you are required to have an awareness of potential compliance risks and act with integrity to support the Company’s success, reputation and sustainable growth.