Security Awareness & Cyber Training Analyst / KnowBe4

An exciting opportunity for an experienced Cyber Security Awareness & Security Operations Analyst to lead and enhance a large-scale security awareness programme supporting over 6,000 users. This role combines ownership of security awareness initiatives and KnowBe4 administration with hands-on cyber security operations, including incident investigation, threat analysis, vulnerability management, and Microsoft Defender-based security monitoring., * Administer and manage the KnowBe4 platform on a day-to-day basis

• Manage user onboarding, group administration, and campaign scheduling
• Deliver enterprise-wide phishing simulation programmes
• Create targeted security awareness campaigns for different user groups
• Monitor training completion, engagement metrics, and programme effectiveness
• Produce compliance reports and management information
• Develop engaging cyber awareness content across multiple communication channels
• Deliver security awareness training to technical and non-technical audiences
• Support security incident investigations and response activities
• Collaborate with internal and external SOC teams
• Investigate security alerts and indicators of compromise (IOCs)
• Conduct threat intelligence research and reporting
• Support vulnerability management and remediation efforts
• Assist with access management and operational security processes
• Contribute to cyber security dashboards, reporting, and metrics
• Utilise Microsoft Defender technologies to support threat detection and response

• Proven hands-on administration experience with KnowBe4
• Experience delivering enterprise-scale security awareness programmes
• Strong background running phishing simulation campaigns
• Experience managing users, groups, and training assignments in KnowBe4
• Ability to create compliance reports and engagement metrics
• Excellent stakeholder engagement and communication skills
• Experience developing cyber security awareness content and training materials
• Understanding of cyber security operations and incident response
• Experience working with Microsoft Defender technologies
• Knowledge of Cyber Essentials and recognised security frameworks
• Exposure to threat intelligence, IOCs, and TTPs
• Experience supporting organisations with 5,000+ users is advantageous
• Experience working alongside SOC teams or managed security service providers
• Familiarity with Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Defender for Identity, and Defender for Cloud Apps