Support Services Aide - Water Production

The Water Production Division of the Water Services Department is seeking a Support Services Aide. This position performs relatively complex clerical, accounting, dispatching, and inventory work while providing sound customer service.

Additional Support Services Aide responsibilities include, but are not limited to:

• Answering phone calls from internal and external customers.
• Processing monthly invoices for services delivered.
• Filing and records management.
• Accounting and inventory work.
• Managing standard operating procedures (SOPs).
• Tracking work orders and requests for service.
• Scheduling equipment use.
• Other administrative tasks that are required for the daily operation of the section., * Work more than 40 in a workweek to perform assigned job duties, including weekends, evenings, early morning hours and holidays as required.

The ideal candidate will effectively demonstrate the ability to:

• Provide high levels of customer service in person, over the phone and e-mail.
• Multi-task a wide array of duties.
• Work cooperatively with other City employees and the public.
• Maintain flexibility to prioritize a heavy workload.
• Work independently and in a team., * Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus experience in/with:
• SAP, or other similar business management software.
• Report writing.
• Contracts and purchasing.
• Monitoring and reviewing program budgets.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• Customer service, including researching and resolving complex customer inquiries.
• Updating and inputting data into computer databases.

4.1 200 W Washington St FL 11, Phoenix, AZ 85003 $20.92 - $35.78 an hour - Full-time, Loan forgiveness, Tuition reimbursement, Paid parental leave, Parental leave, Health insurance, Paid time off, Vision insurance, Health savings account Full-time Weekends as needed, Evenings as needed, Holidays 200 W Washington St FL 11, Phoenix, AZ 85003, Pay Range: $20.92 to $35.78 per hour.

Hiring Range: $20.92 to $29.44 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

The City of Phoenix Water Services Department, one of the nation’s largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.