Site Reliability Engineer (SRE)

Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach.

Some of your responsibilities & core duties will include:

• Integrating tightly with our Product Engineering teams
• Following SRE practices and maintaining high standards of compliance
• Implementing a new standard of observability utilising SLI/SLO/Error Budgets
• Continually evolving our observability platforms for greater coverage
• Using a code-first approach to build and changes to reduce TOIL
• Advocating a strong focus on availability, reliability and uptime
• Liaising and embedding with the Engineering teams for the constant evolution of metrics
• Working towards planned roadmap goals
• Actively taking part in the daily stand-ups and keeping sprints on track
• Keeping up-to-date documentation in the JIRA & Confluence tools
• Taking part in SRE Incident Management processes
• Acting as a key Incident Commander within the Incident Management process
• Taking part in SRE On Call
• Ensuring a focus on cost efficiency for the platforms & services
• Working with team members to foster collaboration and ongoing communication with stakeholders

• Good experience in DevOps or SRE, with a keen interest to learn and grow as a Site Reliability Engineer
• Observability product experience (eg Datadog)
• Managing services using SLI/SLO & Error Budgets
• Experience with AWS or other cloud providers
• Experience in HA environments
• Automation skills through Terraform, Python, Bash or similar
• Good SRE skills with a good understanding of SRE practices
• Some understanding of SQL, PHP, Kubernetes, CI/CD advantageous
• Ability to work both independently and as part of a team
• Ability to work under pressure and be highly reliable
• Adaptability and flexibility to change in a fast-moving environment
• An ability to learn new tools and processes quickly and impart that knowledge

Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Our shared mission of ‘Making the World a Better Place to Work’ and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future., The interview process:

• Screening video interview with the Senior Talent Partner
• Interview with the Head of DevOps / Development & Director of Infrastructure
• Final interview with the Director of Infrastructure & Head of SRE

Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.