IT Manager

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales.

Could that be you? If you want a role with genuine ownership of service, security and project delivery. We’d love to hear from you.

Here’s why you’ll love this role…

• Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services.

• Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance.

• Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile

• Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews.

• Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements.

Proven experience managing and developing IT service desk/support teams

• Hands on troubleshooting across desktop, applications and networks

• Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials)

• Strong knowledge of Microsoft 365, Azure and modern workplace tooling.

• Experience delivering IT infrastructure or end user projects end to end with vendor coordination.

Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

• Option to buy or sell up to 5 additional days annual leave

• Enhanced Paternity/Maternity/Adoption leave

• Life Assurance

• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

• Free Parking on site.

• Regular ‘Lunch & Learns’

• Social Events - Summer and End of Year parties etc.

• Core Value Awards - Regular opportunities to win!