Director, Site Reliability Engineering

We are seeking a Senior Director, Dedicated Tenant Site Reliability Engineering to lead a critical part of our Cloud Services organization. In this role, you will lead a multi-team organization responsible for the delivery and operation of Ping’s Dedicated Tenant services across PingOne Advanced Identity Cloud (AIC) and PingOne Advanced Services (AS). You will define and drive complex initiatives across engineering and adjacent organizations, improve how Dedicated Tenants are delivered and operated for customers, and create clearer growth paths for the teams. If you are passionate about building high-performing organizations, scaling reliable cloud services, and shaping strategy through strong operational leadership, this is the role for you. You Will:

• Lead a Dedicated Tenant Site Reliability Engineering organization spanning multiple teams and layers of leadership, with accountability for service delivery, operational excellence, and execution across complex initiatives.
• Define and drive complex cross-functional programs with internal and external stakeholders, coordinating work across engineering and adjacent organizations to deliver business and customer outcomes.
• Build, structure, and grow the organization to meet company objectives, including staffing plans, onboarding approaches, talent development, leadership coaching, and culture creation across multiple teams and organizational levels.
• Set direction for how Dedicated Tenant services are delivered and operated, improving consistency, speed of decision making, and alignment across services and teams.
• Establish and use organizational metrics to understand performance, identify trends, make trade-offs, and continuously improve reliability, productivity, and delivery outcomes.
• Oversee the operational capabilities required to run large-scale production services, including infrastructure automation, observability, capacity planning, incident management, and analysis of complex system behavior and performance issues.
• Partner closely with SRE, Security, Development, and other company functions to proactively manage dependencies, communicate release and operational activities, and improve the effectiveness of how services are delivered.
• Drive the evolution of software delivery and operational strategies for your area, ensuring teams execute with strong release, deployment, and operations discipline that aligns with business objectives and organizational structure., Manage full lifecycle retirement account operations including contributions, conversions, rollovers, RMDs and distributions. Support year-end tax reporting and IRS filing (Form 1099-R, 5498) via FIRE/IRIS, maintain compliance with IRC/ERISA/FINRA/SEC, handle customer inquiries, update beneficiary and account maintenance, and participate in process-improvement initiatives to reduce risk and increase efficiency.

• Significant experience leading a software-focused Site Reliability Engineering, cloud operations, or comparable engineering organization through multiple leaders and teams in a global environment.
• Demonstrated success defining and executing complex initiatives with external stakeholders and coordinating programs across engineering and adjacent organizations.
• Deep expertise in software delivery and operational strategy, including release, deployment, operations, dependency management, and organizational execution across multiple projects in parallel.
• Strong experience operating high-volume or business-critical production services with an emphasis on reliability, scalability, observability, and automation.
• Experience developing, maintaining, and administering modern infrastructure tooling with a strong emphasis on infrastructure as code and public cloud provisioning.
• Experience with cloud-native and platform technologies such as Kubernetes, Git-based workflows, and modern observability and automation tooling.
• Strong understanding of security design principles and the operational realities of infrastructure, networking, and failure modes in distributed systems.
• Excellent communication, organizational leadership, and talent development skills, with the ability to mentor managers and directors while building a strong and effective culture.

Bonus Points If You Have:

• Experience leading services or platforms that support customer-specific operational models, high-touch service delivery, or tightly coordinated cross-team execution.
• Experience with infrastructure as code tools.
• Familiarity with observability tooling.
• Familiarity with DevOps automation and platform tooling.

Be an Early Applicant Remote or Hybrid Hiring Remotely in US 170K-243K Annually Senior level Remote or Hybrid Hiring Remotely in US 170K-243K Annually Senior level Lead and grow a multi-team Dedicated Tenant Site Reliability Engineering organization. Drive cross-functional programs, define delivery and operational strategy, improve reliability and automation, oversee infrastructure as code, observability, capacity planning, and incident management, and mentor leaders to deliver scalable, production-grade cloud services. The summary above was generated by AI, Salary Range: $170,100 - $243,000 + variable bonus

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management., Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.