IT TECHNICIAN 6

The Nevada Department of Transportation, Information Technology Division, is hiring for an IT Technician 6 in Carson City, NV. This position includes complex troubleshooting and support for all NDOT computing devices and peripherals in both physical and remote (VPN) environments, performing application support such as installing, upgrading, and resolving issues in Office 365 and more than 600 transportation specific applications, preparing and deploying endpoints, monitoring and maintaining NDOT computing environment security, completing work orders within established time frames, assisting with asset management of computers, peripheral devices, and printers, prioritizing and resolving customer issues, and utilizing technologies such as Intune, Azure, and PowerShell, while incumbents are expected to possess knowledge and proficiency sufficient for advanced level work and may provide direction and training to others

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency., Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Incumbents in this class may supervise lower level technicians or serve as a team leader, but this does not, by itself, constitute justification for allocation to the higher level. This is the advanced journey level for network operations and support. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated. Incumbents are required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. They are often required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.

Do you have experience in VPN management?, Do you have a High school diploma or GED?, Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above., This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of: workstation operating systems and hardware; local area network operating systems; installation, maintenance, and configuration of LAN-based workstation applications; LAN-based services such as security, user rights, and electronic mail; one or more network operating system’s commands, administration and utilities including recovery and backup; LAN protocols with regard to workstation installation and configuration; and basic LAN wiring.

General knowledge of: LAN architecture.

Ability to: troubleshoot hardware, software, and communications issues on a LAN; understand IP addressing schemes and subnet configurations; work independently and as part of a team; provide work direction to lower level staff.