IT Service Engineer

Job Overview As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace. Key Responsibilities - Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. - Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues. - Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance. - Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams). - Manage the onboarding process for new employees in the Madrid office. - Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji. - Provide onsite IT support to Celonis employees at the Madrid office. - Ensure clear and effective communication with users to understand, document, and resolve their IT issues. - Perform basic repairs and replacements for computing equipment when needed. - Develop and maintain documentation and user guides for common issues to improve IT service efficiency. - Handle Procurement & Provisioning of Hardware (Laptop & Phones). Required Qualifications - 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments. - Strong knowledge of macOS and, Windows 11 operating

systems, Experience with Azure Active Directory. - Understanding of TCP/IP networks and fundamental network troubleshooting skills. - Proficiency in M365 administration and support. - Strong knowledge of collaboration tools such as Microsoft Teams and Zoom. - Experience with Mobile Device Management (MDM) solutions like Intune and Kandji. - Familiarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers. Required Skills - Strong communication skills in English with the ability to work effectively in a global, multicultural team. - Detail-oriented, with excellent problem-solving abilities and a proactive mindset. - Capable of managing multiple tasks and projects in a fast-paced environment. - A team player who is motivated to provide excellent customer service and continuous improvement in IT processes. - ITIL V4 Foundation certification. What Celonis can offer you - Pioneer

Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. - Ownership from Day 1: Every full-time “Celonaut” is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. - Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. - Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. - Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. - Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated “Wellness Weeks” that prioritize work/life balance. - Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. - Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. - Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision. Celonis Inclusion Statement At