Principal Business Analyst

In the role of Principal Business Analyst at Cengage, you will:

• Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage’s Salesforce Sales & Service Cloud platforms.
• Conduct comprehensive business process analysis and meticulously document requirements.
• Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology.
• Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
• Evaluate and recommend new features and functionalities to enhance business processes.
• Perform detailed testing and validation of configurations to meet business needs and industry standards.

To be successful in this role, you should have:

• A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
• Proven background as a senior-level Business Analyst or a comparable position in the IT field.
• Extensive system-level knowledge with the capacity to work independently.
• Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle.
• Strong analytical skills with the ability to convert complex business needs into technical solutions.
• Outstanding problem-solving abilities and a strict attention to detail.
• Superb communication and interpersonal skills to foster collaboration across teams.
• Relevant certifications are a plus.

At Cengage, we believe in the power of collaboration and innovation. We offer an encouraging and inclusive work environment where every team member is valued. Here’s what you can look forward to:

• Working with a world-class team on ambitious projects that drive real impact.
• Opportunities for professional growth and development.
• A culture that promotes work-life balance and flexible working arrangements.
• Competitive compensation and comprehensive benefits package.
• The chance to be part of a company that strictly adheres to ethical practices and values diversity., At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position’s bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

15% Annual: Individual Target

$101,900.00 - $163,000.00 USD

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education., Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education., Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.