Customer Solutions Specialist- Industrial

The Customer Service Representative serves as a key point of contact for Swagelok Southeast Texas customers. This role is responsible for processing customer orders, preparing quotes, providing product information, and coordinating internally to ensure timely and accurate fulfillment. The CSR works closely with outside sales, warehouse, and operations teams to deliver a high level of customer confidence and service excellence. Essential Duties and Responsibilities

• Respond to incoming customer calls, emails, and inquiries
• Prepare quotes and process sales orders accurately and efficiently
• Review customer purchase orders for pricing, terms, and accuracy
• Provide product information, availability, and delivery updates
• Track, expedite, and coordinate shipments to meet customer needs
• Process returns, credits, and customer concerns as needed
• Maintain accurate customer records and documentation
• Communicate customer needs and sales opportunities to outside sales
• Collaborate with internal teams to resolve order or service issues
• Utilize SAP Business One, Zendesk, and other business systems

• Minimum of 3 years of customer service or inside sales experience, preferably in an industrial distribution or technical environment
• Experience with ERP systems required (SAP preferred)
• Zendesk or similar CRM experience a plus, * Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Team-oriented with a customer-first mindset

Critical Competencies Customer Orientation Communication Teamwork & Collaboration Adaptability & Resilience Achievement Focus Work Environment & Physical Requirements

• Office-based role
• Regular use of computer, phone, and standard office equipment
• Prolonged periods of sitting and keyboarding