Device Support Technician I

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate’s in Computer Science, Information Technology, or related field

SKILLS AND KNOWLEDGE:

• Basic knowledge in Microsoft Windows and Apple OS/IOS operating systems.
• Basic knowledge of active directory and associated file systems.
• Basic knowledge of network topologies.
• Basic knowledge of quality control methods, understanding of problem identification, and resolution analysis.
• Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network troubleshooting.
• Basic knowledge of ITIL Foundations concepts.
• Adept in time management within provided guidelines.
• Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.
• Functional understanding of project management concepts.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.