Head of AI Solutions & Technology Delivery (US)

The Head of AI Solutions & Technology Delivery (US) is responsible for leading the development, delivery, and adoption of Generative AI (GenAI) and Agentic AI solutions across TD Bank’s U.S. business lines.

Working in close partnership with business leaders, AI platform teams, enterprise architecture, and control functions, this role drives the successful execution of AI initiatives that improve customer experiences, colleague productivity, operational efficiency, and business outcomes.

The executive serves as the primary technology delivery leader for AI-enabled business solutions, translating business needs into production-ready capabilities while ensuring solutions are aligned with enterprise AI standards, governance requirements, security controls, and regulatory expectations.

This role manages a portfolio of AI initiatives from intake and prioritization through implementation, adoption, and value realization, while building high-performing teams and advancing responsible AI practices across the organization.

Depth & Scope

AI Solution Delivery Leadership

• Lead the end-to-end delivery of Generative AI and Agentic AI solutions supporting U.S. business priorities.
• Partner with business executives and product owners to identify, assess, and prioritize AI opportunities.
• Manage the AI solutions portfolio, including demand intake, roadmap planning, execution oversight, and delivery reporting.
• Ensure solutions are delivered on time, within budget, and aligned to expected business outcomes.

Business Engagement & Partnership

• Serve as a trusted technology partner to U.S. business leaders
• Translate business strategies and operational challenges into scalable AI-enabled solutions.
• Facilitate alignment between business stakeholders, technology teams, and control partners throughout the solution lifecycle.
• Drive solution adoption and change management activities to maximize business value.

Agentic AI & Innovation

• Lead the implementation of Agentic AI solutions that streamline workflows, automate activities, and enhance decision-making.
• Evaluate emerging AI technologies and identify opportunities to apply innovative capabilities to business challenges.
• Champion responsible experimentation, rapid prototyping, and iterative delivery approaches.
• Promote reuse of approved AI patterns, tools, and capabilities across delivery teams.

Governance, Risk & Compliance

• Ensure all AI solutions comply with enterprise governance frameworks, responsible AI principles, and regulatory requirements.
• Collaborate with Risk, Compliance, Privacy, Legal, Information Security, and Model Risk teams to support approvals and implementation.
• Establish monitoring, operational controls, and documentation required for production deployment and ongoing oversight.
• Maintain audit readiness and transparency throughout the AI solution lifecycle.

Value Realization & Performance Management

• Define and measure business outcomes associated with AI initiatives.
• Track adoption, productivity gains, operational efficiencies, customer experience improvements, and financial benefits.
• Provide executive reporting and portfolio insights to senior management.
• Continuously optimize solution performance and operational effectiveness.

Customer Accountabilities

• Deliver AI-enabled capabilities that improve customer and colleague experiences.
• Ensure solutions provide reliable, consistent, and high-quality outcomes.
• Support business adoption through effective stakeholder engagement and change management., Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes., If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

• Bachelor’s degree in computer science, Engineering, Information Technology, Business, or related field, or equivalent experience.
• 10+ years of progressive technology experience.
• 5+ years of leadership experience delivering technology solutions and transformation initiatives.
• Experience delivering business-facing AI, advanced analytics, automation, or digital solutions.
• Strong understanding of software development lifecycle, cloud technologies, and modern delivery practices.
• Demonstrated ability to partner with senior business stakeholders and deliver measurable results.

Preferred

• Experience with Generative AI, Large Language Models (LLMs), Agentic AI, Intelligent Automation, or Machine Learning solutions.
• Experience in banking, financial services, or another highly regulated industry.
• Familiarity with AI governance, responsible AI principles, and model risk management processes.
• Experience managing cross-functional teams in matrixed environments.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more, We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.