Implementation Project Manager

Implementation Project Manager ServiceChannel is the leading cloud?based platform for Facilities Management and Maintenance operations.The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform.This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real?world facilities, maintenance, and vendor?management workflows.Key Responsibilities Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi?site service delivery Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines Guide customers through configuration, training, testing, and go?live with a strong focus on real?world operational adoption Communicate technical and functional concepts clearly to both technical and non?technical stakeholders, including facilities and operations leaders Build strong working relationships with cross?functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership Deliver end?to?end client support, including configuration recommendations, platform training, and integration support Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution Manage customer and internal resources to meet milestones and ensure predictable, high?quality delivery Participate in cross?functional initiatives to advocate for facilities?driven customer needs and continuously improve the client experience Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement Required Skills & Experience Bachelor’s degree or equivalent professional experience 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) Strong understanding of Service Delivery environments Proven experience managing all phases of the enterprise implementation lifecycle Demonstrated ability to deliver complex, multi?stakeholder implementations for enterprise customers Strong problem?solving skills with the ability to independently resolve customer issues Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple projects, priorities, and budgets Ability to mentor and support other project managers Willingness to travel up to 40% Preferred / Desired Skills & Experience Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus Experience delivering enterprise software training PMP certification or equivalent is a plus Benefits We work hard while maintaining a healthy work?life balance.Our culture is collaborative, energetic, and supportive.Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork.Equal Opportunity Employer We Are an Equal Opportunity Employer.Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.#J-*****-Ljbffr

Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution Manage customer and internal resources to meet milestones and ensure predictable, high?quality delivery Participate in cross?functional initiatives to advocate for facilities?driven customer needs and continuously improve the client experience Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement Required Skills & Experience Bachelor’s degree or equivalent professional experience 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) Strong understanding of Service Delivery environments Proven experience managing all phases of the enterprise implementation lifecycle Demonstrated ability to deliver complex, multi?stakeholder implementations for enterprise customers Strong problem?solving skills with the ability to independently resolve customer issues Excellent written and verbal

communication skills Strong organizational skills with the ability to manage multiple projects, priorities, and budgets Ability to mentor and support other project managers Willingness to travel up to 40% Preferred / Desired Skills & Experience Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus Experience delivering enterprise software training PMP certification or equivalent is a plus Benefits We work hard while maintaining a healthy work?life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork. Equal Opportunity Employer We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. #J-*****-Ljbffr