Systems Coordinator

The Operations Systems Coordinator is responsible for supporting the daily operational functions of the Reading Parking Authority by coordinating operational systems, monitoring parking-related technologies, preparing operational reports, and assisting with administrative and field operations. This position works under the direct supervision and direction of the Operation Manager and assists with ensuring efficient day-to-day parking operations across all RPA-managed facilities and services.

The Operations Systems Coordinator serves as a key operational support role by monitoring operational performance, maintaining accurate records, assisting with parking system functionality, coordinating with vendors and departments, and preparing operational reports utilizing parking management systems and related technologies. The position also assists with operational projects, customer service coordination, enforcement support, event preparation, and other duties assigned by the Executive Director and Operation Manager.

This role does not serve as a direct supervisory position but may provide operational support and coordination assistance to staff and departments as directed by management.

Responsibilities

1. Daily Operations Coordination * Assist with the coordination and monitoring of daily parking operations for on-street and off-street parking facilities. * Support operational activities related to parking systems, parking enforcement, permits, citations, customer transactions, and facility operations. * Monitor operational performance and identify issues requiring management attention. * Assist with event parking preparation, operational setup, and coordination activities. * Maintain communication with operational departments to support efficient workflow and service delivery.

2. Operational Systems Support * Monitor and support the daily functionality of parking management systems and operational technologies used by RPA. * Coordinate service requests, issue tracking, and operational follow-up related to parking systems and equipment. * Work with vendors and service providers regarding maintenance, repairs, updates, and operational concerns. * Assist with maintaining accurate operational records and documentation related to parking systems and equipment. * Support implementation and testing of operational system improvements as directed.

3. Reporting and Data Management * Prepare and maintain daily, weekly, monthly, and special operational reports utilizing parking software systems and operational data. * Compile reports related to parking utilization, enforcement activity, permits, citations, equipment status, customer activity, and operational performance metrics. * Maintain accurate operational records and assist with data tracking and reporting requirements. * Assist management with gathering information for audits, operational reviews, budgeting, and planning purposes. * Ensure operational information is organized, accurate, and submitted in a timely manner.

4. Customer Service and Administrative Support * Assist in coordinating customer service efforts between operational departments and office staff. * Respond to operational inquiries and assist in resolving parking-related concerns as directed. * Support administrative functions related to parking operations, records management, and operational documentation. * Maintain professionalism and confidentiality when handling sensitive operational information.

5. Vendor and Department Coordination * Serve as a point of contact for operational coordination with vendors, contractors, and service providers as assigned. * Coordinate operational follow-up related to equipment maintenance, repairs, and service requests. * Assist departments with operational communication and coordination efforts.

6. Additional Duties * Perform additional operational, administrative, and project-related duties as assigned by the Executive Director and/or Operation Manager. * Assist with emergency operational response activities when required. * Support special projects and organizational initiatives aligned with RPA operational goals., The Operations Systems Coordinator works under the direct supervision and direction of the Operation Manager and may receive assignments and special projects from the Executive Director. This position supports management operations and organizational objectives while assisting with the efficient daily operation of the Reading Parking Authority.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent required.

• Minimum of three (3) years of experience in operations coordination, administrative support, parking operations, customer service, municipal operations, or related field preferred.
• Strong organizational and multitasking abilities.
• Ability to prepare accurate reports and maintain operational records.
• Proficiency in standard office software and ability to learn operational systems and technologies.
• Strong written and verbal communication skills.
• Ability to work independently while following management direction.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work flexible hours, including occasional evenings, weekends, or emergency situations when necessary.