Security Analyst & Support Technician

O3 Solutions is seeking an Security Analyst & Support Technician to fill a remote role that spans help desk support, security operations, and cloud networking. This person will split their time roughly equally across three areas: resolving end-user technical issues, managing endpoint and network security tooling, and supporting O3’s cloud networking infrastructure. The ideal candidate is someone who thrives on variety-comfortable resetting a password one moment and investigating a security alert the next-with a genuine curiosity about how systems, networks, and security controls fit together., O3 Solutions is seeking a Security Analyst & Support Technician to take on a role that spans help desk support, security operations, and cloud networking. You’ll split your time across resolving end-user technical issues, managing endpoint and network security tooling, and supporting O3’s cloud networking infrastructure. The ideal candidate thrives on variety, comfortable resetting a password one moment and investigating a security alert the next, with a genuine curiosity about how systems, networks, and security controls fit together., Help Desk & End-User Support

• Serve as a primary point of contact for incoming IT support requests via phone, email, chat, and ticketing system
• Diagnose and resolve Tier I issues related to desktops, laptops, printers, peripherals, VPN, email, and common business applications
• Assist with user account management including Active Directory, Microsoft 365, Entra ID, and group policy configurations
• Support onboarding and offboarding processes including equipment provisioning, account creation, MFA enrollment, and access revocation
• Install, configure, and deploy workstations, monitors, and other end-user hardware according to company standards
• Maintain accurate records of all support interactions and resolutions in the ITSM platform
• Write and maintain internal knowledge base articles and end-user documentation

Security Operations

• Monitor and respond to security alerts from endpoint detection and response (EDR) tools such as GravityZone, Microsoft Defender for Endpoint, SentinelOne, or CrowdStrike
• Assist with phishing email triage and response-analyzing suspicious messages, quarantining threats, and communicating with affected users
• Manage and enforce MFA policies, conditional access rules, and password hygiene standards across the organization
• Help maintain and tune firewall rules, network security groups (NSGs), DNS filtering, and web content filtering policies
• Monitor SIEM dashboards for anomalous activity, escalating confirmed incidents to Tier II engineers with thorough documentation
• Assist with vulnerability scan reviews, tracking remediation timelines for critical and high-severity findings on endpoints and servers
• Support security awareness initiatives including phishing simulation campaigns and new-hire security training
• Ensure endpoint compliance (OS patching, antivirus definitions, encryption status) and follow up on non-compliant devices

Cloud Networking & Infrastructure

• Assist with the configuration and troubleshooting of Azure virtual networks, subnets, VPN gateways, peering, and ExpressRoute connectivity
• Help manage DNS zones (Azure DNS, on-premises DNS), DHCP scopes, and IP address management (IPAM) across hybrid environments
• Monitor network health dashboards, latency metrics, and bandwidth utilization; escalate anomalies to senior engineers
• Support the deployment and maintenance of network security appliances and cloud-based firewalls (Azure Firewall, NSGs, WAF)
• Assist with Wi-Fi infrastructure management, VLAN configuration, and basic switching and routing troubleshooting
• Help maintain site-to-site and point-to-site VPN configurations, troubleshooting connectivity issues between on-premises and cloud environments
• Participate in change management for network modifications, documenting configurations and following established approval workflows

General

• Escalate unresolved or complex issues to Tier II and Tier III teams with thorough documentation of troubleshooting steps taken
• Participate in on-call rotation for after-hours support and security incident response
• Stay current with emerging security threats, networking technologies, and IT best practices through self-study and team knowledge-sharing
• Additional duties as necessary to support O3’s initiatives and goals

Do you have experience in macOS administration?, Do you have a Associate’s degree?, * Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent professional experience

• 1-2 years of experience in help desk support, IT security, network administration, or a combined role
• Fundamental understanding of networking concepts: TCP/IP, DNS, DHCP, subnetting, VLANs, VPNs, and basic firewall rules
• Experience with Windows 10/11 administration and basic macOS/Linux troubleshooting
• Working knowledge of Active Directory, Microsoft 365 (Exchange Online, Teams, SharePoint), and Entra ID
• Basic understanding of endpoint security concepts: EDR, antivirus/anti-malware, disk encryption, and patch management
• Awareness of common security threats and attack vectors (phishing, malware, brute force, social engineering)
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, ConnectWise, or similar platforms
• Proficiency in at least one scripting language: PowerShell, Python, or Bash
• Strong written and verbal communication skills with the ability to explain technical and security concepts to non-technical users

Preferred

• CompTIA A+, Network+, Security+, or equivalent industry certifications
• Experience with Microsoft Defender for Endpoint, Sentinel SIEM, or similar security tooling
• Exposure to Azure networking (virtual networks, NSGs, Azure Firewall, VPN Gateway)
• Familiarity with PagerDuty, Azure Monitor, or other alerting and monitoring platforms
• Experience with scripting for automation (e.g., PowerShell for user provisioning, security remediation scripts)
• Understanding of compliance frameworks such as SOC 2, ISO 27001, or NIST
• Experience with VoIP phone systems and basic telecom troubleshooting
• ITIL v4 Foundation certification or awareness of ITIL practices
• AZ-900 (Azure Fundamentals) or SC-900 (Security, Compliance, and Identity Fundamentals)

Work Environment & Physical Requirements

• Remote/standard office environment with the ability to lift and carry IT equipment up to 40 lbs
• May require occasional travel between office locations
• Participation in an on-call rotation for after-hours support and security incidents

Pulled from the full job description

• AD&D insurance
• Parental leave
• 401(k) matching
• Vision insurance
• Dental insurance
• Unlimited paid time off

• Disability insurance, We offer a competitive compensation package commensurate with experience to FTEs, including:

• An opportunity to contribute to a leading-edge company that is disrupting the least digitized industry on the planet with our agile project management platform
• The chance to make an impact on the way our technology is being developed and going to market
• A vibrant, dynamic and fast-paced work environment, where you will be able to grow as we grow
• Collaborative and inspiring teams
• Work in a culture ‘Built on Values, Driven by Results’
• Fun work environment where we celebrate our successes!
• Comprehensive salary and benefits package
• Market competitive salary
• Unlimited PTO
• Medical, Dental, & Vision Insurance
• Voluntary Life/AD&D
• Long term disability
• Sabbatical
• Maternity Leave
• Fourteen (14) Company holidays
• Matched 401(k)
• Professional development budget and certification reimbursement
• Opportunities for advancement to Tier II security, networking, and cloud engineering roles

O3 Solutions is growing! With hundreds of billions of dollars being spent within industrial construction- data center, energy, industrial manufacturing, infrastructure, mining & metals, our addressable market is significant. We are transforming these industrial sectors through our cloud-based Agile project management platform.

Our target customers have a need (knowingly and some unknowingly) to partner with O3 Solutions to manage these complex industrial construction projects. By fully integrating the entire construction ecosystem on a modern cloud-based platform, our clients can deploy capital projects at a lower cost, on a more predictable schedule, and with decreased requirements for working capital. We envision a world where construction thrives through streamlined, Agile project management. Our vision is to create a future where every project team-from site planners to executives-at every project stage-from early project planning through commissioning and startup-collaborates effortlessly, empowered by technology that enhances agility, transparency, and efficiency.