Engineer, Network Services Tier 2 - EMEA
Bonhill Partners
Madrid, Spain
about 1 month ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
2 years minimum
Compensation
€50,000.0 - €55,000.0
Working hours
Shift work
Job source
Tech stack
VoIP
Wavelength-Division Multiplexing
Multicasting
Cisco
Job description
- Provide Tier-2 technical support for network incidents, collaborating with global teams to resolve issues promptly.
- Manage core network devices (Cisco, Nokia) and platforms (DWDM, SIP) to ensure optimal service levels.
- Proactively monitor and manage network health, resolve customer escalations, and perform critical system changes as required.
Requirements
- Minimum 5 years of experience in network engineering with a focus on VoIP, IP, SIP, and MPLS technologies.
- Expertise with Cisco (CCNP) and multicast troubleshooting.
- Strong problem-solving skills and ability to work independently and in teams.
- Excellent communication skills and a proactive approach to incident management., * multicast troubleshooting: 2 years (required)
- VoIP: 2 years (required)
- MPLS Networking: 2 years (required)
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