TECHNOLOGY SUPPORT COORDINATOR

The Technology Support Coordinator supports the technology and simulation needs of the Physician Assistant (PA) Studies Program at the downtown instructional site. The Coordinator serves as the primary technology and simulation resource for the program by supporting instructional technologies, simulation-based education, educational software, classroom technologies, standardized patient activities, and technology initiatives that enhance student learning and program effectiveness.

Responsibilities include providing intermediate technical hardware and software support through the set-up, testing, installation, maintenance, troubleshooting, and repair of departmental physical and virtual endpoint systems supported by Information Technology and Analytics. The Coordinator also manages technology-related activities within the Clinical Learning Center (CLC), including programming simulation scenarios, maintaining patient simulators and simulation equipment, coordinating audiovisual systems, and supporting faculty, staff, learners, and standardized patients during simulation-based educational activities.

The Coordinator reports to the PA Program Director and collaborates closely with Information Technology and Analytics, faculty, staff, and other academic programs on technology and simulation initiatives. This is a two-year position with the possibility of extension.

Essential Duties

• Maintain current knowledge of the computer systems, endpoint devices (physical and virtual workstations, laptops, and mobile devices), software applications, audiovisual technologies, networks, and computing environments supported by Ithaca College Information Technology and Analytics.

• Coordinate with Information Technology and Analytics regarding office, classroom, audiovisual, and instructional technology needs while monitoring emerging technologies to ensure the program utilizes current and effective educational technologies.

• Perform preventive maintenance and provide Tier I technical support for classroom audiovisual systems, instructional technology, simulation equipment, and control room technology. Escalate, monitor, and document unresolved issues as appropriate.

• Support all Clinical Learning Center (CLC) technology, including high-fidelity patient simulators, task trainers, audiovisual recording systems, simulation control systems, and related instructional technologies.

• Program and test simulation scenarios for instructional activities, Objective Structured Clinical Examinations (OSCEs), competency assessments, and other simulation-based learning experiences.

• Coordinate preventive maintenance, software updates, equipment calibration, vendor communication, repairs, and warranty services for simulation equipment and instructional technology.

• Provide technical support for program-specific educational software, assessment platforms, clinical education management systems, simulation software, and other instructional technologies utilized by the program.

• Coordinate technology requirements for electronic examinations and assessment activities, including system setup, deployment, troubleshooting, and post-examination support.

• Support standardized patient activities by coordinating simulation technology, audiovisual recording systems, operational logistics, and technical support during educational sessions.

• Coordinate and provide technology training for faculty and staff on classroom technology, simulation equipment, educational software, audiovisual systems, and other program-supported technologies.

• Develop, maintain, and update written standard operating procedures (SOPs), user guides, and technology documentation for simulation equipment, classroom technology, and instructional technology resources.

• Maintain inventory records for all departmental technology, simulation equipment, software licenses, warranties, supplies, and replacement schedules.

• Assist with maintaining technology-related databases, user accounts, equipment records, and digital file organization in accordance with institutional policies.

• Assist the PA Program with maintaining technology and simulation resources that support compliance with ARC-PA accreditation standards, assessment activities, and continuous quality improvement initiatives.

• Provide technology support for admissions activities, orientation, White Coat Ceremony, simulation exercises, skills laboratories, special events, and other program-sponsored educational activities as needed.

• Ensure compliance with institutional policies regarding software licensing, data security, FERPA requirements, equipment security, and appropriate technology use.

• Demonstrate civil, professional, and inclusive behavior when interacting with faculty, staff, learners, standardized patients, visitors, and community partners.

• Promote a collaborative, flexible, and inclusive work environment by participating in professional development activities that enhance awareness of diversity, equity, inclusion, and belonging.

• Perform other College and Program duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, Educational Technology, Healthcare Simulation, Biomedical Engineering, Health Sciences, or a related field; or an equivalent combination of education and progressively responsible experience.

• Minimum of two years of experience in information technology, healthcare simulation, educational technology, or a closely related field.

• Excellent written, verbal, and interpersonal communication skills.

• Strong analytical, organizational, and problem-solving abilities with demonstrated experience troubleshooting complex technical issues.

• Demonstrated ability to manage multiple priorities while meeting established deadlines.

• Ability to work independently and collaboratively with diverse populations.

• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.

• Ability to maintain confidentiality and exercise sound judgment.

• Ability to operate standard office equipment and instructional technology.

Preferred Qualifications

• Experience supporting healthcare education or health professions programs.

• Experience with simulation technologies (e.g., Laerdal, Gaumard, CAE, SimCapture, LearningSpace, or similar platforms).

• Experience supporting audiovisual systems and classroom technologies.

• Experience supporting electronic testing and assessment platforms.

• Experience maintaining simulation equipment and coordinating vendor-supported maintenance., We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

This is a full-time, temporary two-year position (37.5 hours per week, 52 weeks per year) with the possibility of extension., $27.00 - $29.00 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental

• Generous Paid Time Off Policies

• 403B Retirement Savings Plan with Matching Employer Contribution

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age., Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States., Ithaca College is a private residential campus where students find life-changing academic pathways, powerful career networks, and lifelong community.

Founded by a homesick violinist with a big vision, Ithaca College started out as the Ithaca Conservatory of Music - combining theory, practice, and performance from its inception. By the 1920s, academic programs expanded to include business, speech therapy, physical education, and the dramatic arts. IC was originally located in downtown Ithaca and moved to the present campus on South Hill overlooking Cayuga Lake in the 1960s.

Situated near 150 majestic waterfalls in the Finger Lakes region of New York State, the city of Ithaca, New York, has been ranked as the best college town in the United States - hosting tech startups, a “killer music scene,” Broadway-caliber theatre, and world-class restaurants as well as alumni-owned ice cream shops.

Ithaca College offers more than 140 majors and minors through its five schools. Whether our alumni are winning Pulitzers, launching nonprofits, anchoring broadcast news, leading multibillion-dollar companies, or revolutionizing patient care (among many other pursuits and accomplishments), students at Ithaca College learn different and leave different.

Join an innovative educational community, where faculty and staff learn, thrive, and collaborate. IC will make you ready to take your career to new heights, giving you the chance to create your own path to success while you contribute to growing the minds of future generations.

As an employee at Ithaca College, you’ll get much more than a competitive salary and the traditional advantages. We pride ourselves on providing our employees with the most comprehensive benefits possible.

Beyond benefits, you’ll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community. We encourage and contribute to the personal and professional development of our faculty and staff. We understand that it’s the people who work here that make Ithaca College special, and we strive to be an employer of choice in our region.