Implementation Specialist - Uki Market

ph3About The Role /h3pThe Implementation Team is responsible for onboarding all our Premium and Pro customers on the Perk platform and providing recommendations to optimize the customer experience.We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the Perk platform.As an Implementation Specialist you must be a change?management and consultative expert who digs deeply to understand customer needs and provides customers with a tailored solution that meets those needs.You’ll use your platform expertise and stakeholder?management skills to build a bridge between platform capabilities and customer expectations, produce a thoughtful rollout plan, and serve as a mentor and example to the Implementation team and across the Revenue organization./ph3What You’ll Do /h3ulliProvide the first impression of Perk to all customers in your portfolio and serve as the first point of contact during the implementation process./liliDefine the best onboarding strategy, lead change within the customer’s organization, and support technical aspects related to integrations and account setup, preparing and executing onboarding plans through project management./liliCarry out consultative conversations with customers to collect their requirements./liliProvide customers with recommendations based on your experience and data?driven best practices./liliDrive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders./liliManage the rollout of a new platform for your customers; provide guides, templates, and recommendations to ensure adoption and long?term success./liliTakes full ownership of timeline, rollout plan, and account handling during implementation, directing work through the internal support team and acting as the subject?matter expert in change management./liliCoordinate and conduct training sessions for newly onboarded customers, including executive?level stakeholders and company?wide training./liliValidate customer configuration and account satisfaction by monitoring booking behavior post?implementation and offering support or recommendations proactively./liliEmbrace a pattern of execution, assessment, improvement, repeat, and evolution as the team and organization grow./liliTake on additional projects related to IS Team alignment with other departments, ensuring project team members have clear timelines, tasks, risks and issues./li /ulh3What We’re Looking For /h3ulli1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management, or other related roles./liliDemonstrated overachievement against targets, goals and expectations in previous roles./liliEnglish fluency is essential; strong comprehension, writing, and verbal communication skills./li /ulh3Additional attributes of an Implementation Specialist /h3ulliProven track record of successfully managing and delivering complex projects./liliTech?savvy with basic technical concepts in integrations and open APIs, not required to be an expert immediately./liliSolid level of project management, persuasive communication, technical/business acumen, and customer?centric quality control skills./liliCustomer?first mentality focused on ensuring smooth onboarding and long?term customer happiness./liliWillingness to seek ways to improve and maintain a mindset of continuous improvement./liliExcited by challenges with a personal drive to make a difference./liliExcellent problem?solving and process optimization skills, identifying inefficiencies and implementing effective solutions./liliComfortable working in a fast?paced, high?growth environment and managing competing priorities./li /ulh3What We Offer /h3ulliCompetitive compensation and equity ownership in Perk./liliGenerous vacation days plus public holidays./liliChoice of private healthcare or a gym allowance for physical health./liliLife Insurance protection for loved ones./liliUnforgettable Perk events, including an annual summer party./liliWell?being support with Spring Health, providing therapy and coaching sessions for you and your loved ones./liliFlexible compensation plan to make money go further./lili17 weeks of paid parental leave during child’s first year./lili16 paid hours per year to volunteer for charitable causes./liliUp to 20 work?from?anywhere days per year./liliLanguage lessons in English, Spanish, and Catalan./liliA four?week fully paid sabbatical after five years./liliRelocation support to one of our hubs./li /ulpWe’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you./p /p #J-*****-Ljbffr

li /ulh3What We’re Looking For /h3ulli1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management, or other related roles. /liliDemonstrated overachievement against targets, goals and expectations in previous roles. /liliEnglish fluency is essential; strong comprehension, writing, and verbal communication skills. /li /ulh3Additional attributes of an Implementation Specialist /h3ulliProven track record of successfully managing and delivering complex projects. /liliTech?savvy with basic technical concepts in integrations and open APIs, not required to be an expert immediately. /liliSolid level of project management, persuasive communication, technical/business acumen, and customer?centric quality control skills. /liliCustomer?first mentality focused on ensuring smooth onboarding and long?term customer happiness. /liliWillingness to seek ways to improve and maintain a mindset of continuous improvement. /liliExcited by challenges with a personal drive to make a difference. /liliExcellent problem?solving and process optimization skills, identifying inefficiencies and implementing effective solutions. /liliComfortable working in a fast?paced, high?growth environment and managing competing priorities.

li /ulh3What We Offer /h3ulliCompetitive compensation and equity ownership in Perk. /liliGenerous vacation days plus public holidays. /liliChoice of private healthcare or a gym allowance for physical health. /liliLife Insurance protection for loved ones. /liliUnforgettable Perk events, including an annual summer party. /liliWell?being support with Spring Health, providing therapy and coaching sessions for you and your loved ones. /liliFlexible compensation plan to make money go further. /lili17 weeks of paid parental leave during child’s first year. /lili16 paid hours per year to volunteer for charitable causes. /liliUp to 20 work?from?anywhere days per year. /liliLanguage lessons in English, Spanish, and Catalan. /liliA four?week fully paid sabbatical after five years. /liliRelocation support to one of our hubs. /li /ulpWe’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. /p /p #J-*****-Ljbffr