Remote Senior Product Designer For Ai-Driven Crm

SENIOR PRODUCT DESIGNERLa descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.We’re looking for a Senior Product Designer who thrives in complexity, embraces ambiguity, and turns it into clarity.You’ll own end-to-end design for Fountain’s CRM product: from research and ideation to polished, production-ready designs, to iterating post-release.This role requires balancing user needs, business objectives, and technical feasibility to create a category-defining CRM that delivers measurable impact.This role partners with our Design team, Product Managers, Engineering, CS, and Data teams to deliver compelling, user-driven product experiences.You will also work closely with Fountain’s AI product surfaces, including our Cue agentic system, and are expected to both design for AI-driven experiences and leverage AI tools as part of your own design process.This role is fully remote and requires 6+ hours overlap with US Pacific Time.What You’ll Be DoingLead the design of Fountain’s CRM product, from discovery through deliveryDesign agentic-first experiences that reduce recruiter workload, surface the right talent intelligence at the right moment, and drive measurable hiring outcomesTranslate complex workflows and data into intuitive, elegant user experiencesConduct user research to deeply understand user needs and validate solutionsUnderstand the distinct goals, mental models, and workflows of different user types (applicants, recruiters, and admins)Partner closely with product managers and engineers to deliver intuitive, user-centered product experiences and ship impactful features at high velocityWork in rapid, iterative cycles-from problem framing to polished design-to accelerate learning and delivery without compromising qualityBring clarity to ambiguous problems through structured thinking and strong problem-solving skillsCommunicate ideas with precision and influence through storytelling, prototypes, and data-driven rationaleContribute to high-quality UI and UX design system patterns for consistency and scalabilityWhat You Should Bring7+ years of product design experience in high-complexity B2B SaaS, with a portfolio showcasing user-focused problem solving and elegant product solutionsExceptional interaction design and visual craft-a strong command of visual design as well as usability best practicesExpert-level proficiency in design tooling, currently Figma, with strong AI fluency across tools such as ClaudeExperience in user research and validation-leading discovery in ambiguous spaces to uncover real user needs and translate findings into clear product directionStrong sense of ownership-advocating for design excellence and challenging assumptions while balancing user needs with business goals and technical constraintsExceptional communication skills-explaining the why behind decisions and advocating for design qualityTime zone flexibility-6+ hours overlap with US Pacific TimeNice to HaveExperience working with talent acquisition or CRM platforms.BenefitsHealth InsurancePaid Time Off (PTO)Paid HolidaysRemote WorkProfessional DevelopmentEQUAL OPPORTUNITY STATEMENTFountain is proud to be an equal opportunity workplace.We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.PRIVACY STATEMENTBy submitting an application, you confirm that you have read our Privacy Policy and agree that we may process and retain your personal data for the purpose of recruitment in accordance with applicable data protection laws.TECHNICAL SUPPORT SPECIALISTAs a Technical Support Specialist, you will have the opportunity to maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams.This role works on Tier 2 levels of support which requires more advanced technical acumen.Able to handle ambiguity well, you will respond to customer inquiries in Intercom, diagnose and troubleshoot software issues, collaborate with engineering and product teams, create RCA documentation, and maintain technical documentation.What you’ll be doingRespond to customer inquiries in Intercom ticketing system in a timely and professional manner, and provide workarounds or alternate solutions while issues are being investigatedDiagnose and troubleshoot software issues, providing effective solutions or escalating as necessary by generating well-informed and documented tickets in LinearInvestigate problems using data logs, on-platform and API testing, using Fullstory to view user sessions, backend settings, and engaging with integration partnersCollaborate with engineering, support engineering, and product teams to identify and resolve technical problemsCreate RCA documentation for incidents when necessaryCreate and maintain technical documentation, including FAQs, user playbooks, and troubleshooting tipsAssist in the onboarding process for new team members, providing training and support as neededGather customer feedback and insights to help improve product features and support processesParticipate in team meetings to discuss ongoing issues, share knowledge, and enhance overall support qualityStay up-to-date with product updates, new features, and industry trends to provide informed support across the multi-product suiteEstablish baseline performance metrics related to service level agreements (response rates and resolution times) and key performance indicators such as ticket volume, first-touch resolutions, and CSATWhat you should bringBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience2+ years of experience in a technical support role at a software companyStrong troubleshooting skills with the ability to diagnose complex technical issuesFamiliarity with software development processes and technologies (e.g., APIs, databases, querying DBs via SQL) and familiarity with log and error monitoringExcellent verbal and written communication skills, with the ability to convey technical information to non-technical usersStrong problem-solving abilities and a customer-oriented mindsetExperience with ticketing systems and support tools (e.g., Intercom, Zendesk, Linear, JIRA) is a plusExperience with different HR systems, ATSs, and multi-product suites is preferredNice to haveExperience in B2B SaaS startup environmentsWorking remotely for a global company across multiple time zonesPLATFORM ENGINEER (COMPACT PLATFORM SQUAD)As a member of our compact platform squad (currently four engineers), you will develop the foundational systems that power the entire Fountain ecosystem.xcskxlj Your responsibilities will typically involve:Ship platform capabilities across all customer and internal productsOwn performance, security, and stability for high-traffic production systemsEnhance agentic systems, including coding agents and observability toolsLead architectural decisions for human and agentic interfacesDesign reliable code, APIs, and contracts for humans and agentsCollaborate with product and engineering teams to deliver customer impactWork autonomously with product managers and designersIdentify problems, ship fixes, and own outcomes like an early-stage product teamWhat you bringA minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systemsExpert-level systems design-keen eye for architectural foundations and a track record of identifying and reengineering misaligned systemsExceptional discernment for technical trade-offs, UX, APIs, and code-clear vision of excellence across domains and consistently elevating standards of colleaguesDemonstrated experience with agentic or LLM-based systems beyond consumer use-shipped critical LLM integrations or built tooling used by agents, designs to catch regressions, or described failure modes and mitigationsInitiative-ship what nobody asked and deliver impactThrives in autonomous and ambiguous environments, operating effectively without a structured ticket queueExcellent written communication-async clarity across time zones (EU, US, South Africa, India)Nice to haveDesigned APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observabilityExperience within early-stage product teams or startup environmentsProficiency with event-driven architectures, monorepos, and/or observability at the platform level#J-*****-LjbffrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

7+ years of product design experience in high-complexity B2B SaaS, with a portfolio showcasing user-focused problem solving and elegant product solutions Exceptional interaction design and visual craft-a strong command of visual design as well as usability best practices Expert-level proficiency in design tooling, currently Figma, with strong AI fluency across tools such as Claude Experience in user research and validation-leading discovery in ambiguous spaces to uncover real user needs and translate findings into clear product direction Strong sense of ownership-advocating for design excellence and challenging assumptions while balancing user needs with business goals and technical constraints Exceptional communication skills-explaining the why behind decisions and advocating for design quality Time zone flexibility-6+ hours overlap with US Pacific Time Nice to Have Experience working with talent acquisition or CRM platforms., Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience 2+ years of experience in a technical support role at a software company Strong troubleshooting skills with the ability to diagnose complex technical issues Familiarity with software development processes and technologies (e.g., APIs, databases, querying DBs via SQL) and familiarity with log and error monitoring Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users Strong problem-solving abilities and a customer-oriented mindset Experience with ticketing systems and support tools (e.g., Intercom, Zendesk, Linear, JIRA) is a plus Experience with different HR systems, ATSs, and multi-product suites is preferred Nice to have Experience in B2B SaaS startup environments Working remotely for a global company across multiple time zones, A minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems Expert-level systems design-keen eye for architectural foundations and a track record of identifying and reengineering misaligned systems Exceptional discernment for technical trade-offs, UX, APIs, and code-clear vision of excellence across domains and consistently elevating standards of colleagues Demonstrated experience with agentic or LLM-based systems beyond consumer use-shipped critical LLM integrations or built tooling used by agents, designs to catch regressions, or described failure modes and mitigations Initiative-ship what nobody asked and deliver impact Thrives in autonomous and ambiguous environments, operating effectively without a structured ticket queue Excellent written communication-async clarity across time zones (EU, US, South Africa, India) Nice to have Designed APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability Experience within early-stage product teams or startup environments Proficiency with event-driven architectures, monorepos, and/or observability at the platform level

Health Insurance Paid Time Off (PTO) Paid Holidays Remote Work Professional Development EQUAL OPPORTUNITY STATEMENT Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.