Senior Technical Support Engineer

It’s fun to work in a company where people truly BELIEVE in what they’re doing!Job Description:Shape Tomorrow’s Cloud-Lead Critical Support for a Global Technology EcosystemAbout Ingram MicroIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation.With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro XvantageTM, we enable smarter, faster, and more scalable ways to do business.Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.About the TeamOur Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide.Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.The Role: Senior Technical Support EngineerAs a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments.You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.What you’ll do:Troubleshoot and resolve advanced issues across Azure/AWS servicesSupport hybrid, multi-cloud, and on-premises integrationsLead critical incident response, including bridge calls and service restorationDiagnose outages, performance issues, and configuration errors using monitoring tools and logsTroubleshoot ERP and SAP integrations, ensuring stable data flows and operationsConduct root cause analysis (RCA) and drive long-term improvementsCollaborate with Engineering, Product, ERP, and vendor teamsMaintain documentation, mentor junior engineers, and improve support processesWhat You BringBachelor’s degree in Computer Science, Information Systems, or equivalent5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent rolesExperience troubleshooting SaaS-based cloud solutionsSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQLStrong troubleshooting ability across APIs and cloud servicesSolid understanding of ITIL processes: Incident, Problem, Change, RCAExceptional communication skills and a customer-first mindsetAbility to operate effectively in fast-paced, global, high-pressure environmentsNice-to-have specializations:Scripting skills in PowerShell and/or Python (Bash a plus)Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)SAP BRIM (FICA, CI) or SAP FICO experienceInfrastructure as Code (Terraform, CloudFormation)Container technologies (Docker, Kubernetes)Azure/AWS certificationsITIL certification (Foundation or higher)Microsoft 365 and Entra ID enterprise experienceCloud cost optimization experienceWhy Join Ingram Micro?At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions.We are committed to your development, value inclusion, and empower you to make an impact.Here, your expertise helps shape resilient, future?ready platforms that power businesses worldwide.Let’s shape tomorrow-together.#J-*****-Ljbffr

You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.What you’ll do:Troubleshoot and resolve advanced issues across Azure/AWS servicesSupport hybrid, multi-cloud, and on-premises integrationsLead critical incident response, including bridge calls and service restorationDiagnose outages, performance issues, and configuration errors using monitoring tools and logsTroubleshoot ERP and SAP integrations, ensuring stable data flows and operationsConduct root cause analysis (RCA) and drive long-term improvementsCollaborate with Engineering, Product, ERP, and vendor teamsMaintain documentation, mentor junior engineers, and improve support processesWhat You BringBachelor’s degree in Computer Science, Information Systems, or equivalent5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent rolesExperience troubleshooting SaaS-based cloud solutionsSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQLStrong troubleshooting ability across APIs and cloud servicesSolid understanding of ITIL processes: Incident, Problem, Change, RCAExceptional communication skills and a customer-first mindsetAbility to operate effectively in fast-paced, global, high-pressure environmentsNice-to-have specializations:Scripting skills in PowerShell and/or Python (Bash a plus)Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)SAP BRIM (FICA, CI) or SAP FICO experienceInfrastructure as Code (Terraform, CloudFormation)Container technologies (Docker, Kubernetes)Azure/AWS certificationsITIL certification (Foundation or higher)Microsoft 365 and Entra ID enterprise experienceCloud cost optimization experienceWhy Join Ingram Micro?

It’s fun to work in a company where people truly BELIEVE in what they’re doing! Job Description:Shape Tomorrow’s Cloud-Lead Critical Support for a Global Technology EcosystemAbout Ingram MicroIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro XvantageTM, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.About the TeamOur Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide., At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future?ready platforms that power businesses worldwide.Let’s shape tomorrow-together. #J-*****-Ljbffr