UI/UX Designer

1. Site Design and Development * Design, create, build, configure, and maintain Government websites and web applications (e.g., SharePoint, OpenText Content Server, and other Government web platforms). * Apply user-centered design (UCD) methodologies and UX frameworks to ensure solutions are usable, intuitive, and aligned with mission objectives. * Develop information architecture, interaction design, wireframes, prototypes, and high-fidelity UI designs. * Ensure designed sites support process management, workflow automation, request tracking, reviews, and data visualization. * Maintain assigned Government applications and portals within agreed schedules to ensure customer satisfaction and no more than two (2) validated complaints per month. * Ensure compliance with Section 508 accessibility standards, DoD cybersecurity requirements, and enterprise architecture constraints.

2. Product Development & Agile Delivery

The UI/UX Designer will support full product lifecycle delivery using agile and human-centered design practices.

Product Strategy & Planning

• Collaborate with S6O66 to prioritize and refine backlog items; adapt priorities as directed.
• Conduct product kick-off meetings for new and existing products.
• Facilitate discovery activities, including:
• User and stakeholder interviews
• Business process reviews
• Content audits
• Assessment of related features
• Data and analytics analysis
• Define Minimum Viable Product (MVP) functionality for new initiatives, including:
• Epics and user stories
• Information architecture
• Interaction design
• Functional and technical requirements
• Data and integration requirements
• Develop and maintain product plans and roadmaps outlining:
• Prioritized epics and user stories
• Strategy and recommendations
• Level of effort (LOE) and complexity
• Evaluation, maintenance, and enhancement plans
• Recommend modular, reusable design patterns and scalable design systems.
• Evaluate and recommend best-in-class third-party solutions when appropriate instead of custom development.

1. Agile Development & Engineering Collaboration * Work within an agile, continuous integration/continuous deployment (CI/CD) environment with the capability for multiple production releases per day. * Ensure solutions align with Twelve-Factor App principles and modern web application best practices. * Collaborate with developers to ensure annotated, linted, and standards-compliant code implementation. * Support custom integrations between new products and existing Government systems. * Track and manage technical debt items in the product backlog.

2. Testing, Quality Assurance & Accessibility * Develop and execute comprehensive testing and QA plans prior to product launch. * Create automated test scripts and conduct: + Unit testing + Functional testing + Integration testing + Performance testing + Security testing + Section 508 compliance testing * Supplement automated testing with manual testing when required. * Ensure full traceability of user stories to test cases and results. * Deliver documented test reports prior to launch. * Develop and execute pre-launch checklists to mitigate risk. * Conduct post-production usability testing to evaluate holistic user experience and identify areas for improvement.

3. Analytics, KPIs & Reporting * Define, implement, and track analytics aligned to S6O66-defined Key Performance Indicators (KPIs). * Embed analytics into new and existing products to measure performance and user engagement. * Update publicly available KPIs, outcome measures, and launch information. * Create and maintain product “one-sheets” including: + Value proposition + KPIs + Screenshots of key features * Develop monthly executive-level reports for S6O66 leadership, including dashboards, scorecards, and visual summaries. * Provide ad hoc analytics and presentation materials upon request. * Continuously evaluate products against established KPIs and notify the designated Product Owner within 24 hours of identifying anomalies or issues.

• Bachelor’s degree in UX Design, Human-Computer Interaction, Information Systems, Computer Science, or related field (or equivalent experience).
• 5+ years of experience designing and delivering enterprise web applications.
• Demonstrated experience applying human-centered design and agile methodologies.
• Experience designing for secure, regulated, or government environments.
• Strong proficiency in:
• Wireframing and prototyping tools (e.g., Figma, Adobe XD)
• Information architecture and usability testing
• Analytics platforms and KPI tracking
• Experience working in CI/CD environments and collaborating with software engineers.
• Knowledge of Section 508 and accessibility best practices.
• Ability to obtain and maintain a DoD Secret clearance., * Experience supporting DoD customers or other federal agencies.
• Familiarity with SharePoint and enterprise content management systems.
• Experience implementing or contributing to design systems.
• Understanding of cybersecurity and secure development lifecycle requirements in DoD environments.
• Experience with automated testing frameworks and DevSecOps pipelines.