Technical Assistant, Disability Support Services

Pay Grade: Assistant 6 This position will provide administrative support and assist in operational activities for the Disability Support Services (DSS) department. Responsibilities and Duties (*Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. *Provides administrative and technical assistance to the Director, Assistant Directors and DSS staff *Prepares and reviews contracts and contract changes; collects timesheets from managers, reviews for accuracy, submits for approval and coordinates with HR and accounting office for any issues *Builds and verifies all disability and accommodation reports in the case management system *Generates and processes purchase orders, E-procurement and Form 58 *Works with external vendors and customers to ensure invoices and rates are accurate and complete, and processes work order tickets for service adjustment *Reviews and verifies for accuracy expenditure and travel requests; copies and files all monthly travel expenditures and routes them to appropriate personnel for payment *Maintains consistent formatting of processes, procedures and policies while tracking annual timeline to update materials Manages inventory and assignment of resources (keys, computers, furniture, supplies, departmental forms) for DSS staff Develops and maintains internal contact lists, confidential employee information, and administrative information for the department Create and maintains contact lists of administrative assistants across the College to assist with sharing information and connecting students and staff to different service areas Edits basic website information for the Disability Support Service page and updates employee information in the case management system Prepares internal and external correspondence Responds promptly to all inquiries from prospective students, providing general information, and making referrals as appropriate Provides supplementary assistance with front office duties as needed Schedules, reserves rooms and coordinates attendance of department meetings; prepares agenda and takes meeting minutes Ensures the accuracy and timeliness of all paperwork Reports and coordinates office moves, repairs and computer repairs.

Knowledge, Skills & Abilities: Ability to maintain confidential information Must be a quick learner, detail oriented, and willing to learn new technology and systems to assist students with disabilities Ability to exhibit good interpersonal skills, including the ability to establish and maintain cooperative working relationship Ability to maintain records accurately and be able to meet deadlines consistently Demonstrates good organizational skills Ability to perform normal duties with minimal supervision Excellent written and verbal communication skills Exceptional customer relations skills Must be able to multitask Minimum Requirements: Associate’s Degree Two years of related office experience and customer service experience Or an equivalent combination of education and experience Must have intermediate skills in MS Office products, specifically with MS Word and MS Excel Preferences: Experience in an academic setting

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee’s professional growth. Benefits at a Glance Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual** employees. Click for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees’ Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890. **Please note: Most temporary (part-time or full-time) employees do not earn benefits.

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