IT Helpdesk

recommendations for resolving issues in a calm and methodical manner

• Monitor ticketing

system service boards, inbound email and receive inbound phone calls.

• Act upon requests

and notifications following defined procedures which vary by client.

• Self-manage

assigned tasks in accordance to Service Desk guidelines.

• Create and manage

workflow incidents within approved ticket and monitoring solutions.

• Assist in

supporting servers, laptop and desktop computers, printers, routers, switches,

firewalls, phones, mobile phones, software deployment, security updates and

seeking an enthusiastic and energetic IT Support Desk to join our team. The

candidate must have a broad knowledge of computer software, hardware and

networks. They will aid in resolving a wide range of issues and should be

comfortable and confident in basic problem-solving skills.

S/He will be the first level of technical support when our customers reach out for help. As

such, it is imperative that the candidate is both technically inclined as well

as a patient and engaging individual. Personality is important - the ability to

have a casual and non-technical discussion to better understand the problem and

diffuse customer frustrations is a must.

Help Desk Responsibilities -experience within all, * Bachelor degree in

Computer Sciences, Technology or relevant experience

• Specific

experience in various Windows PC Operating Systems

• Including Active

Directory, DNS, DHCP and Group Policies

• Cisco and CompTIA

certifications is a plus

Additional Skills & Qualifications:

• Clear and concise

verbal and written communication is a must

• Methodical

problem-solving skills is a must

• Calm and engaging

interpersonal skills is a must

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.