North America Chief Information Officer

• You’ll lead the design and execution of the North America technology roadmap, ensuring technology investments, platforms, and delivery priorities are aligned to North America and global partner business strategies.
• You’ll drive the modernization of North America’s technology capabilities, including core platforms, customer-facing solutions, data and AI capabilities, and key integrations.
• You’ll build and implement a technology execution playbook that accelerates delivery, improves quality, and drives measurable business outcomes.
• You’ll transform technology ways of working by strengthening product management, optimizing vendor partnerships, and implementing modern delivery practices across the organization.
• You’ll champion AI-enabled DevOps and software delivery practices, embedding modern methodologies for CI/CD, automation, testing, release management, and operational excellence.
• You’ll partner closely with the global future-state technology architecture program to support the implementation and adoption of strategic platforms and capabilities across North America.
• You’ll advance the application of data and AI to improve decision-making, operational efficiency, and customer and partner experiences.
• You’ll build trusted relationships with business leaders, executive stakeholders, and technology partners to ensure successful delivery of strategic priorities.
• You’ll build a high-performing technology culture centered on ownership, collaboration, continuous learning, and delivery excellence, while developing leadership capability and succession strength across the organization.
• You’ll champion a people-first transformation agenda, creating an environment where teams are empowered to innovate, embrace change, adopt modern ways of working, and deliver measurable business value.

• 15+ years of technology leadership experience, ideally within an insurance carrier, financial services organization, or other highly regulated industry.
• Proven experience leading large-scale technology transformation and modernizing technology delivery practices across complex organizations.
• Demonstrated success executing technology roadmaps that directly support business strategy and deliver measurable operational, customer, and commercial outcomes.
• Proven success leading organizational transformation within technology organizations, including redesigning operating models, developing talent and leadership capability, enhancing accountability, and embedding modern ways of working at scale.
• Strong experience leading platform modernization initiatives, including legacy technology transformation, cloud adoption, and enterprise platform implementations.
• Deep understanding of modern product management, technology delivery, DevOps, and software development best practices.
• A track record of building high-performing technology teams and creating cultures focused on execution, accountability, and continuous improvement.
• Exceptional stakeholder management skills, with the ability to influence and partner effectively with executive leadership, business teams, vendors, and systems integrators.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Engineering, or a related discipline.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that’s exactly who we’re looking for.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

Are you a transformational technology leader who thrives on turning strategy into execution? Zurich Cover-More is looking for a dynamic technology executive to lead the modernization of our North America technology landscape and play a key role in our global transformation journey.

In this highly visible leadership role, you’ll be responsible for executing the North America technology roadmap in support of our business strategy and growth ambitions. You’ll lead the evolution of our technology capabilities, modernize how we deliver technology, and ensure our platforms, products, and teams are positioned to deliver exceptional outcomes for our partners, customers, and employees. Working closely with global colleagues across Zurich Cover-More and Zurich Insurance Group, you’ll help shape the future of how technology enables our business while fostering a culture of innovation, accountability, and delivery excellence.