IT Help Desk Technician II

The IT/Operations Support Specialist provides advanced technical support for MIT Federal Credit Union’s (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2 escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.

High school diploma or equivalent required; associate or bachelor’s degree in information technology, Computer Science, or a related field preferred. Minimum of five (5) years of progressively responsible computer user support experience required. Working knowledge of common software applications, operating systems, and IT support processes required. Microsoft certification (e.g., Microsoft 365 Certified, Azure Fundamentals) preferred; CompTIA A+, Network+, or Security+ a plus. Demonstrated experience troubleshooting and maintaining PCs in a Windows environment. Experience in a financial institution or regulated environment preferred. Must be able to kneel and physically maneuver under desks to install or repair equipment. Periodic on-call availability and overtime work required. Must be able to lift up to 50 lbs.