Service Desk Technician - Intermediate

The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Currently hold a Secret Clearance., * Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.

• Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
• Simulate and recreate user issues to determine root cause and resolve operating difficulties.
• Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
• Recommend modifications to systems to reduce user issues and enhance overall performance.
• Maintain up-to-date knowledge and technical skill in supported technologies.
• Escalate more complex technical issues to senior-level technicians.
• Work under the direction of the local Service Desk Lead as part of an integrated service desk and end-user support team.

• Experience: Minimum of 3 to 5 years in IT support or related help desk environments
• Education: High School Diploma or equivalent
• Certifications (Required):
• CompTIA Security+ CE
• ITIL v4 Foundation
• Relevant Operating System Certifications
• Must meet DoD 8570/8140 compliance requirements

$55,000 - $65,000 a year - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Job Types: Full-time, Contract

Pay: $55,000.00 - $65,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Security clearance:

• Secret (Required)