IT Field Engineer

The IT Field Engineer is responsible for delivering on-site technical support, installing and maintaining IT systems, and ensuring the reliability and performance of hardware, software, and network infrastructure across multiple business locations. This role requires hands-on expertise with systems such as Windows OS, enterprise networking, and cloud-based tools. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to providing exceptional service in dynamic field environments., * Deploy servers, network switches, desktops, laptops, printers, and other devices.

• Configure routers, switches, firewalls, and wireless access points.
• Support network infrastructure, including LAN/WAN connectivity.
• Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
• Perform routine maintenance and upgrades to ensure optimal system performance.
• Assist with IT asset inventory and lifecycle management.
• Document service activities, system configurations, and technical resolutions.
• Ensure compliance with company IT policies and security protocols.
• Travel to company sites as required, sometimes on short notice.
• Represent the IT department professionally during field visits.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 1+ years of experience in IT support or field engineering roles.
• Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
• Experience with hardware installation, system imaging, and remote support tools.
• Excellent troubleshooting and diagnostic skills.
• Strong interpersonal and communication abilities.
• Valid driver’s license and willingness to travel.
• Must be able to work fully in-office.

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.