Software Development Engineer - SRE Retail & Pharmacy

The Software Development Engineer - SRE is pivotal in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide - including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. You will drive improvements in observability, monitoring, and DevOps practices to enhance system resilience and accelerate lead time for core development initiatives., * Collaborate and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems

• Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
• Manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical retail applications
• Involved in incident response and postmortem processes to drive continuous improvement

Performance & Reliability Engineering

• Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
• Conduct performance testing and reliability audits to ensure system robustness
• Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
• Support and optimize applications deployed across CVS retail and pharmacy locations
• Collaborate with engineering, infrastructure and store operations teams to ensure high availability and performance of store systems

Microservices & Deployments

• Champion containerization and orchestration using Kubernetes in hybrid cloud environments
• Leverage CI/CD pipelines to enable automated deployments at scale
• Understanding of microservices architecture

• Bachelor’s degree in Computer Science, Engineering, or related field
• 2+ years of experience in SRE, DevOps, or related technology roles
• 2+ years of overall digital or other applicable technology delivery experience
• 2+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
• 1+ year of experience with programming languages/frameworks
• 1+ year of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)
• Experience with observability, AIOps and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
• Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
• Strong interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders, * Experience supporting retail or pharmacy systems at scale
• Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
• Experience in scripting, AIOps and automation frameworks
• Experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
• Understanding of microservices architecture and cloud-native technologies

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.