Dialer Technical System Administrator

This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high-volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities

• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience with call center outbound dialer technologies.
• Analytical & Problem-Solving: Ability to interpret data, make data-driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
• 2+ years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Experience with CyberArk preferred.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Are you willing to relocate?* What’s your citizenship / employment eligibility?* In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye! 150 What experience or skills do you have that match the requirements of this position?* Desired Minimum Annual Salary or Hourly rate?* Do you have the legal right to work in the United States?* Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?* Closest Metropolitan Area*, Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: [INS: www.techstrasolutions.com :INS]

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics. Share