IT Admin Support Specialist

The IT Admin Support Specialist provides general support to the IT department. The role is active in providing administrative support for end-users by coordinating support requests, resetting passwords, tracking resolution of issues, and service coordination for software and hardware requests. Manage vendor relationships, invoice reconciliation, and contract facilitation., + Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.

• Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.

• Main point of contact of assisting associates with password resets and other software related questions.

• May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.

• Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.

• Arrange and facilitate department activities, team meetings, etc.

• ALL OTHER DUTIES AS ASSIGNED, Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

• Minimum Degree Required: High School Diploma or Equivalent

• Preferred Degree: Associate Degree in IT (if applicable)

• Years of experience: 1-3 years in an admin role preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Advanced computer skills.

• Knowledge of Microsoft Suite products - including Sharepoint, Teams, Outlook, etc.

• Basic knowledge of software products., Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.