State Center Operations Director

At Butterfly Effects, families are at the center of everything we do, and we know our team members make all the difference. We are committed to making a socially significant change in the lives of children and families affected by autism. We are seeking a State Center Operations Director to support Louisiana centers that provide treatment to young children affected by autism.

The State Center Operations Director oversees all non-clinical operations across our five Louisiana ABA centers: New Orleans, Metairie, Mandeville, Baton Rouge, and Marrero. Partnering with local clinical leadership, administrative staff, and national support teams, this role owns the operational engine of the region: facilities and vendor management, scheduling and utilization, resource planning, operational compliance, business workflows, and family experience from first contact through daily care.

This role is ideal for a detail-oriented, process-driven operations leader who is comfortable managing priorities across multiple locations, building strong internal and external relationships, and keeping teams focused on the operational work that supports access, growth, and a high-quality experience for families and team members.

What Would You Be Doing?

• Lead daily non-clinical operations across all five Louisiana Centers, including New Orleans, Metairie, Mandeville, Baton Rouge, and Marrero.

• Manage center performance to daily and monthly business metrics.

• Maintain frequent daily interaction with Center Directors, State Directors, and the national office.

• Work with the facilities team to ensure centers meet internal quality standards, repairs are quickly completed, and compliance with State and Local fire/business codes.

• Supervise administrative and support team members, while indirectly supporting RBTs and BCBAs in partnership with the Louisiana Regional Director(s) and clinical leadership.

• Serve as the HR liaison for Louisiana Centers by supporting policy adherence, employee relations issues, center communication, and consistent operational follow-through.

• Partner with Regional Directors on successes, needs, issues, and action plans involving clinical team members and center operations.

• Oversee scheduling of team members and families across Louisiana Centers to support utilization, access to care, engagement, and billable hours.

• Manage center operations, including supplies, inventory, cleaning, facility scheduling, safety, appearance, vendors, and other operational issues at each location.

• Use company systems to generate reports and provide key operating metrics to management across all Louisiana Centers.

• Support monthly staff trainings across centers on policies and operational or HR-related topics.

• Work with families in a positive and professional manner, helping ensure follow-through on commitments, engagement in the therapy process, and communication with team members.

• Maintain awareness of local market compensation trends and share relevant insights with company leaders.

• Contribute to BCBA recruiting and retention by ensuring concerns are heard and, when appropriate, the business case for operational change is explored.

• Ensure team members assigned to administrative time are completing meaningful, appropriate, and productive work aligned with center needs.

Why Work at Butterfly Effects?

• Mission-driven work supporting children and families affected by autism.

• A multi-site leadership role with the opportunity to influence the consistency and effectiveness of operations across Louisiana.

• Close partnership with clinical leaders, Regional Directors, center teams, and national support resources.

• A role focused on improving access, utilization, family experience, team engagement, and operational execution.

• A fast-moving environment where process improvement, follow-through, and collaboration can make a visible impact., + Louisiana Centers operate consistently, safely, and efficiently, with strong follow-through on supplies, facilities, scheduling, and day-to-day operational needs.

• Scheduling, team member utilization, family engagement, and billable-hour opportunities are actively monitored and improved.

• Administrative and support teams understand expectations, receive timely feedback, and complete meaningful work that supports center performance.

• Regional Directors, clinical leaders, and national support teams receive timely communication, accurate reporting, and clear escalation of operational issues.

• Families experience professional, responsive communication and a center environment that supports engagement in the therapy process.

• Operational decisions are supported by data, metrics, and a clear understanding of center-level needs across Louisiana.

Location, Schedule, and Travel

This position supports all five Louisiana Centers and requires daily travel to the New Orleans Center, with regular travel to the Metairie, Mandeville, Baton Rouge, and Marrero Centers as business needs require. The ideal candidate resides in New Orleans or the North Shore area. Reliable personal transportation is required.

Days and hours of work are generally Monday through Friday, 8:00 am to 5:00 pm. Occasional evening and weekend work may be required as job duties demand., Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may assist with related special projects and perform other related duties as assigned by management.

• Bachelor’s degree in business management or healthcare administration required; master’s degree preferred.

• Five years of progressive operations leadership experience.

• Two or more years of work experience in health care; ABA therapy knowledge is a plus.

• Demonstrated success leading operational processes, building and expanding team operations, managing facilities, and overseeing vendors.

• Strong client focus, professionalism, integrity, collaboration skills, and interpersonal communication.

• Strong organizational, analytical, and deductive reasoning skills.

• Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.

• Experience with budget creation, budget analysis, reporting, metrics, and operational decision-making.

• Ability to work well under pressure, manage competing priorities, and achieve results in a fast-paced environment.

• Ability and willingness to work with a diverse workforce while balancing individual needs and business needs.

• Ability to travel regularly among multiple center locations within Louisiana; reliable personal transportation is required.

• Ability to lift 25 lbs. and work in a professional office/center environment using standard office equipment.

• Background check clearance required and subject to 5-year re-screening.

Butterfly Effects has served more than 14,000 families since our inception in 2005. We are driven by our mission to make a socially significant change in the lives of children and families.

Our family-centric applied behavior analysis (ABA) approach helps children and families make socially significant change. Our butterfly logo was chosen as a symbol of love, rebirth, and metamorphosis, reflecting the transformation we work to support every day.