Site Reliability Engineer II (US)

The Site Reliability Engineer II (US) provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Executes on a broad range of solutions to improve design and operation of systems in alignment to site reliability engineering best practices and overall technology and Bank strategies.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in coordination with appropriate stakeholders
• Research industry standards, best practices and new innovations in technology and makes recommendations
• Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting.
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline
• Acts as an SRE SME resource for colleagues with less experience
• Performs complex to difficult technical task independently.
• Primarily works at the Platform product / Pod level, * Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensures timely notification and escalation of possible issues/problems, options and recommendations
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provides technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems
• Influences and partners with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and has the ability to implement the required changes
• Develops deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

Shareholder Accountabilities:

• Monitors system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provides Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assesses and analyzes optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensures effective change management discipline is used
• Adheres to existing processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor and escalate issues as required
• Identifies/implements process improvements to enhance revenue, customer experience and/or reduce costs
• Complies with well-defined enterprise technology delivery practices and standards and project management disciplines
• Makes effective use of the cost management processes in place in own unit
• Continuously enhances knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Proactively identifies emerging technologies and approaches for building more robust applications
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Preferred Qualifications:

• SQL Server
• DBA experience
• DevOps skills ( AWS or Azure)
• Windows Administration
• Banking or Financials or Fin Tech

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

• University or post-graduate degree in computer science or engineering
• 5+ years of software design or development experience
• 5-7 years of relevant experience

Pulled from the full job description

• Health insurance
• Paid time off, Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more, We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.