Infrastructure Systems Administrator

The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled., Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:

1. Performs enterprise network and telecommunication systems administration functions for assigned enterprise server platforms and operating systems; installs, configures and maintains assigned servers and operating system software and hardware; researches, troubleshoots and resolves or refers to senior staff highly complex system errors, failures and other problems; installs and tests operating system patches, releases, upgrades and fixes.

2. Troubleshoots, researches, diagnoses and resolves hardware, software and network problems; makes adjustments, installs fixes and performs tuning to resolve problems and achieve optimal performance; resolves technical issues with backups through research reproduction and troubleshooting; performs restorations.

3. Configures the District’s Voice Over Internet Protocol (VoIP) phones; adds new phone configurations, new extensions and queue-related configuration data; creates user and network accounts and permissions; sets up, configures and provides support for customer wireless devices; troubleshoots and resolves user access problems.

4. Performs systems administration tasks for email applications; researches, troubleshoots and resolves systems and user issues; works with external entities to research and resolve authentication and routing issues; interacts with users to determine needs and recommend solutions to email, messaging and other needs.

5. Configures voicemail accounts, troubleshoots problems and trains end users on the voicemail system.

6. Provides technical assistance to other Information Services staff by providing system infrastructure information and determining access, setup, data location and other requirements; provides technical assistance during the installation and testing of software; responds to problems and requests for assistance regarding customer access to email accounts, voicemail and wireless connections.

7. Runs various phone-related statistical reports as well as automated billing reports; troubleshoots calling irregularities.

8. Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.

Marginal Functions:

1. Assists with removing old telecommunications and networking equipment throughout the District utilizing proper inventory disposal guidelines.

2. Assists with the installation and maintenance of networking equipment including cabling, network interface cards, hubs, switches and routers.

3. Attends various meetings and serves on committees as required.

4. Performs related duties and responsibilities as required., 1. Performing moderately complex systems administration functions in a multi-platform and operating system environment accurately and efficiently.

5. Adding, deleting, managing and modifying subscriber accounts.

6. Using various Cisco administration tools and utilities.

7. Configuring and verifying high availability and virtualization on security appliances.

8. Securing wireless networks from security threats following established procedures.

9. Establishing priorities and balancing responsibilities for multiple activities to ensure timely, high-quality results.

10. Troubleshooting and resolving complex hardware, software and connectivity problems.

11. Communicating clearly and effectively, both orally and in writing.

12. Preparing clear, concise and accurate reports, documentation and other written materials.

13. Keeping technical skills current to meet continuing work responsibilities.

14. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

15. Establishing and maintaining effective working relationships with those contacted in the course of work.

Working Conditions Environmental Conditions: The employee works under typical office conditions, and the noise level is usually quiet. The employee frequently performs work in customers’ offices and other locations where the noise level is normally quiet. Some work is performed in confined spaces and on ladders or near moving mechanical equipment; may be exposed to airborne dust and particles and the risk of electrical shock.

Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for prolonged periods; use hands to repetitively finger, handle and feel computers, hand tools, peripherals and standard business equipment; move or lift up to 50 pounds; near visual acuity, color vision and depth perception. Requires operation of District vehicles.

Terms of Employment

• Full-time, 40 hours per week, 12 months per year.
• This position also carries a probationary period of six months from the date of hire.
• The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335.
• Please note, due to the working and physical conditions listed on this job posting, the person selected for hire will be required to complete a pre-employment physical, which includes a drug test. If selected, successful completion of all components of the physical is required to be eligible for employment

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications: Experience: Two years of telecommunications and network systems administration experience, including configuring, implementing and testing releases, upgrades or changes to operating systems, servers and related software.

• Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months.

AND Education: Equivalent to a bachelor’s degree in management information systems, information technology, computer science or a closely related field.

• Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions., * Cisco experience
• Microsoft Teams administration experience
• Call-center system administration experience
• Session Border Controller (SBC), and SIP trunks experience

Licenses and/or Certificates

• Possession of, or ability to obtain, an appropriate, valid California driver’s license by time of appointment., 1. Operating system architectures, characteristics, components and commands applicable to multiple platform network and telecommunications systems.

1. Principles, methods and techniques for layout, installation, configuration, integration and operation of VoIP network systems, devices and software.

2. Network architectures and theory and principles of network design and integration, including topologies and protocols.

3. Principles, practices and methods of systems/network administration and maintenance, including configuration, performance tuning and diagnostic tools.

4. Principles and practices of disaster recovery.

5. Tools and utilities used in monitoring and tuning systems performance.

6. Systems integration design concepts and practices.

7. Database management systems and software.

8. Internet/intranet technologies and design concepts and techniques, including router and firewall configuration and applicable programming languages.

• Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs.
• Potential future vacancies may include other District departments, locations, and/or work schedules (i.e. days, evenings or nights).

Full or Part Time Full-Time Category Classified Hours per week 40 Number of Months 12 month Work Schedule

• Monday - Friday, 8:00 a.m. - 5:00 p.m. or 9:00 a.m. - 6:00 p.m.
• Occasional night and weekend hours may be required due to department needs.

Grade 40 Salary/Wage

• $8,064.11 [step 1] - $ 9,801.55 [step 5]. Step placement may be negotiable within this range dependent upon education and experience., In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

• Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
• Vacation, sick leave and 25 paid holidays
• $80,000 employee term life /accident insurance policy (additional buy up options available)
• Employee long-term care insurance
• Employee Assistance Plan (EAP) - Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
• Additional buy up options available for other voluntary insurance benefits
• Enrollment in CalPERS (California Public Employees Retirement System)

The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually.

Primary Function Serves as administrator for assigned network, voice and telecommunication platforms and operating systems; administers, integrates, monitors and tunes systems for optimal performance; establishes and maintains configuration of software, hardware and multi-platform communications software and protocols; administers assigned active directories., The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.

• Palomar College believes a healthy work-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent/Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent/Vice President, Human Resource Services., * Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://naces.org/, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.

Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet. Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following