Desktop Support

We are seeking a Workstation Specialist with advanced PC installation, support, and troubleshooting experience to provide Tier 2 desktop support for users across multiple office and remote field locations. The ideal candidate will be responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, and network connectivity while delivering excellent customer service in a fast-paced enterprise environment., * Install, configure, and troubleshoot desktop computers, laptops, peripherals, and software.

• Deploy, image, upgrade, and repair Windows-based workstations.
• Install, configure, and troubleshoot Cisco VPN routers and Cisco AnyConnect VPN.
• Configure workstation names and user accounts using Active Directory.
• Install and troubleshoot Cat5e/Cat6 network cabling, terminations, and patching.
• Support printers, multifunction devices, docking stations, and other peripherals.
• Provide Tier 2 support through onsite, remote, phone, and email assistance.
• Troubleshoot SCCM deployments, monitor workstation compliance, and generate SCCM reports.
• Create, update, and manage tickets using Remedy or similar ticketing systems.
• Configure, deploy, and support iPhones, iPads, and mobile devices using MDM.
• Maintain accurate hardware inventory and asset management records.
• Support telecommunications equipment including VoIP phones, conferencing systems, smartboards, and Microsoft Teams.
• Document technical procedures and recommend process improvements.
• Train end users on newly deployed hardware and software.

This role requires regular travel to multiple work sites. Candidates must possess a valid driver’s license, be comfortable using their personal vehicle for business travel (reimbursable), and be able to transport computer equipment such as desktops, monitors, and printers., * Valid Driver’s License.

• Willingness and flexibility to travel to multiple locations as needed.
• 4+ years of experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
• 4+ years of experience supporting laptops and docking stations.
• 4+ years of experience supporting multifunction printers.
• 2+ years of experience using Remedy or a similar IT ticketing system.
• 2+ years of experience installing and terminating Cat5e/Cat6 network cabling.
• Strong knowledge of:
• Windows Operating Systems
• LAN/WAN
• TCP/IP
• Active Directory
• Remote Desktop (RDP)
• SCCM (Microsoft System Center Configuration Manager)
• Cisco AnyConnect VPN
• Excellent troubleshooting, communication, customer service, and documentation skills.
• Ability to multitask, follow standard operating procedures, and work independently.

Preferred Skills

• Cisco VPN router installation and support.
• Active Directory administration.
• Hyena System Management Software.
• Microsoft SCCM administration.
• Process documentation and technical writing.
• Project management experience.
• Experience leading deployment projects.
• Ability to read architectural and electrical drawings related to facility construction or remodeling., * Are you comfortable providing onsite Tier 2 desktop support at offices, construction sites, and other remote locations?
• Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings?
• Experience with Hyena System Management Software?
• Experience with Microsoft System Center Configuration Manager?
• Experience leading team deployments?, * LAN/WAN : 4 years (Required)
• Remedy or similar ticketing system: 2 years (Required)
• installing and supporting laptops/docking stations: 4 years (Required)
• installing and supporting multifunction print devices: 4 years (Required)
• premise cabling (installing Cat5e/6 cable and terminations): 2 years (Required)

License/Certification:

• Driver’s License (Required)

Ability to Commute:

• Montoursville, PA 17754 (Required)

$22 - $25 an hour - Contract