Field Technician, Power Systems

• Troubleshoots, inspects, and operates power systems products with limited to no assistance. Asks for occasional assistance from Power Systems Field Technician in failure analysis and diagnosing problems for quality control.
• Gives diagnosis to Power Systems Field Service Supervisor and works to achieve an accurate estimate.
• Uses technician tools, including but not limited to: service manuals, operations manuals, SIS Web and STW effectively to address technical issues.
• Uses SIS to accurately determine parts required for repair and communicates repair needs with Parts Consultant.
• Advises and mentors Power Systems Technicians levels I and II with troubleshooting, diagnosing, and quality control.
• Directs others on limited basis as required in the absence of Power Systems Field Service Supervisor.
• Performs all required tasks in accordance with printed procedures.
• Requests another Power Systems technician to conduct quality control review of repaired power systems products.
• Writes service report for every power system repair in detail. Prints off hardcopy of service report with work orders and saves to server.
• Assists other Power Systems Technicians on large repairs.
• Handles all customer inquiries in a prompt and professional manner.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

• Excellent understanding of power systems products, including engines and generators.
• Ability to remove, install, disassemble and assemble components without supervision.
• Working knowledge of Microsoft Office.
• Ability to learn and use computer systems (ET, STW, Parts Integration, SIS Web, AX
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness.
• Able to work overtime with little or no notice., * Proof of high school diploma or General Education Degree (GED).
• Associate Degree from an accredited vocational school preferred or comparable work experience required.
• Four years minimum experience in power systems or working on heavy equipment in a Caterpillar or similar environment with Industrial engine required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.
• Exposure to extreme temperatures and environment.
• Exposure to high noise level.
• Exposure to fumes.