ERP Administrator (SAP Business One - HANA)

The ERP Administrator serves as the primary site lead for SAP Business One and related systems, driving ERP integration, system performance, and business process optimization within a manufacturing environment. This role is responsible for administering, securing, and enhancing the SAP HANA platform while ensuring alignment with operational goals, data integrity, and ITAR compliance requirements.

Acting as both a technical expert and business partner, the SAP System Administrator translates production processes into scalable ERP solutions, identifies inefficiencies, and implements system-driven improvements that enhance productivity and reduce operational bottlenecks. This position collaborates closely with IT leadership, manufacturing, engineering, and business stakeholders to ensure system reliability, data accuracy, and continuous process improvement.

The role requires a high level of ownership, analytical thinking, and adaptability, supporting everything from system administration and reporting to workflow design, training, and cross-functional communication. The SAP System Administrator plays a key role in connecting e-commerce, production, and operational systems while maintaining a strong focus on inventory integrity and production process fidelity., System Administration & Maintenance

• Administer and maintain SAP Business One in an on-premises environment, including configuration, patches, and upgrades
• Monitor SAP servers, system health, and backup processes to ensure reliability and availability
• Diagnose, troubleshoot, and resolve ERP system issues; perform testing and system adjustments as needed
• Coordinate with vendors on system updates, support, and infrastructure needs

ERP Optimization & Business Process Integration

• Translate production workflows into ERP processes with a focus on efficiency, scalability, and data integrity
• Identify bottlenecks and inefficiencies; assist with redesigning processes to improve operational flow
• Drive enhanced utilization of ERP systems to support business outcomes rather than system limitations
• Support integration of SAP with e-commerce platforms, manufacturing systems, and other business applications

Data Management & Reporting

• Develop and maintain reports using SAP, SQL, MRP systems, and Excel to support business decision-making
• Perform data scrubbing, normalization, and organization of company data (including SKU integrity)
• Analyze data trends to provide actionable insights and improve operational performance
• Create tools and reporting solutions to support team productivity and performance

System Performance, Monitoring & Continuous Improvement

• Monitor production output and system performance metrics
• Proactively identify and resolve system or process issues to minimize disruption
• Develop and implement preventive measures within SAP and operational workflows
• Continuously evaluate system effectiveness and recommend improvements

Documentation, Training & Communication

• Develop, maintain, and enforce SOPs, training materials, and system documentation
• Create detailed guides and documentation for system use and process workflows
• Provide training, guidance, and support to employees on SAP processes and tools
• Act as a liaison between departments to improve ERP communication and usability
• Communicate project progress, system updates, and improvement initiatives to stakeholders

Cross-Functional Collaboration & Support

• Partner with manufacturing, engineering, operations, and leadership teams to support ERP-driven processes
• Troubleshoot department-specific system and process issues
• Assist in aligning IT systems with business goals and operational needs

KEY PERFORMANCE INDICATORS (KPIs)

• System Uptime: = 99.9% availability
• Backup Success Rate: 100% completion of scheduled backups
• Incident Response Time: = 1 hour for critical issues
• ERP Process Efficiency Improvements
• Data Accuracy (Inventory/SKU Integrity): = 99%
• Report Delivery Timeliness: 100% on schedule
• SOP & Documentation Completion: 100% of processes documented and maintained
• Training Effectiveness: Positive feedback and reduced user errors
• Change Management Compliance: 100% documented and approved changes

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of hands-on experience administering SAP Business One in a production environment
• Strong experience with Microsoft SQL Server, including development, performance tuning, backup/recovery, and optimization
• Experience supporting ERP modules such as Finance, Inventory, Sales, Purchasing, and Manufacturing
• Experience with SAP Business One add-ons, integrations, or SDK preferred
• SAP Business One certification preferred
• Experience with system integrations, APIs, or EDI preferred
• Familiarity with Crystal Reports or other reporting tools preferred
• Manufacturing or distribution industry experience preferred

Skills and Attributes

• Strong proficiency in SQL, including queries, stored procedures, views, and reporting
• Solid understanding of ERP business processes and workflows
• Strong analytical thinking and problem-solving skills
• Effective troubleshooting capabilities across systems and processes
• Strong written and verbal communication skills
• Ability to work cross-functionally with technical and non-technical teams
• Detail-oriented with a focus on data accuracy and system integrity
• Self-motivated with the ability to manage priorities independently
• Strong understanding of manufacturing workflows and inventory management principles

Requirements

• Strong understanding of ERP systems, SAP Business One, and SAP HANA environments
• Proficiency with SQL, advanced Excel, and reporting tools
• Experience with system integrations (e-commerce, MRP, MES, or similar platforms)
• Knowledge of ITAR compliance and data security practices preferred
• Proficiency with Windows Server and/or Linux environments
• Ability to work independently with minimal supervision
• Must be eligible to access ITAR-controlled data (U.S. Person status required)

Additional Expectations

• Act as a strategic partner in driving ERP and system improvements across the organization
• Maintain high standards of data integrity, process consistency, and system reliability
• Provide proactive recommendations to improve workflows and business efficiency
• Support after-hours or weekend work for system updates, maintenance, or critical issues
• Continuously expand knowledge of SAP, manufacturing systems, and industry best practices
• Strong understanding of regulated environments, logistics, e-commerce, and high-mix/low-volume manufacturing preferred

WORKING AND PHYSICAL REQUIREMENTS

• On-site role supporting a manufacturing and on-premises IT environment
• Ability to work at a computer for extended periods of time
• May require extended hours, including evenings or weekends, for system maintenance or issue resolution
• Ability to respond quickly to critical system issues impacting operations
• Work environment includes collaboration across office and manufacturing floor settings

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

CMMG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Candidates must possess proper authorization to work in the United States and, where applicable, be able to possess technical data controlled by the U.S. State Department under the International Traffic In Arms Regulations (ITAR) in 22 CFR 120-130, or by the U.S. Commerce Department under the Export Administration Regulations (EAR) in 15 CFR chapter VII, subchapter C, Parts 730-774.