Help Desk Support, Full Time 8:30 am - 5:00 pm

Western Reserve Hospital

Cuyahoga Falls, OH, United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Shift work

Job source

recruiting.ultipro.com

Tech stack

Microsoft Windows Active Directory Software Applications Computing Platforms Computer Networks System Configuration Network Troubleshooting Microsoft Office Remote Desktop Services Wireless Devices Computer Equipment Information Technology

Job description

The IT&S Support Services Specialist position provides direct, tier one customer support and trouble resolution for all IT services, computing platforms, software, and wireless devices. Provide level one (1) support for 750 users and for over 1000 devices in person, over the phone, and using remote desktop tools. Respond to support requests and then document the problem, the action taken, and the resolution in a ticket management system. Ability to analyze complex desktop, application, and network issues for break/fix support. Attempt maximum immediate resolution for all requests. Escalate complex issues to Tier 2 or 3 support along with full documentation of the problem. Install, configure, and troubleshoot Windows clients in an Active Directory environment. Support clients using network printers and scanners, Microsoft Office and various Windows platforms.

Requirements

High School Diploma or Equivalent required.
A+ and Network+ Certification or a Microsoft 365 Certified or higher Microsoft certification is preferred.
A two or four-year degree in a Computer related field of study can be substituted for certification requirement.

Experience

One (1) - Two (2) years experience in a networked PC environment preferred
Skilled in installing, configuring, customizing, upgrading, testing, and troubleshooting various windows products.
Knowledge of troubleshooting PC hardware/software applications and operating systems, basic network troubleshooting, and various application troublshooting.