Epic Technical Manager _ Division of Information Systems

Epic Technical Manager leads the planning, design, implementation, and support of Epic systems by defining project scope, technical objectives, and system requirements. Manage Epic technical teams, oversee complex system implementations and upgrades, and ensure the delivery of high-quality, reliable solutions that align with business and clinical needs. Direct systems analysis, documentation, quality assurance, and project execution while providing technical leadership, mentoring, and cross-functional collaboration. Successfully manage multiple enterprise projects with moderate to large budgets and organization-wide impact, ensuring projects are completed on time, within scope, and in accordance with organizational standards., Epic certification or accreditation in one or more Epic modules, including ECSA, Cogito Systems, Clarity Administration, or Operational Database Administration. If not Epic certified or accredited in an Epic certification is required post-hire within six (6)months., * Manages the research, design, testing, documentation, releases, installs, and supports any Epic system and associated databases (InterSystems and Cognito) supported by UMMC information systems. This includes the management of all SU and RA technical releases and upgrades provided by Epic for installation into the UMMC environment.

• Provides technical leadership, guidance, and training to other technical staff. Displays creative thinking and resolves problems.
• Works with is staff, users, and vendors to find the best technological means to meet business needs. Keeps abreast of current and new technologies and serves as a resource to other technical staff.
• Develops specifications and conducts research with the assistance of is staff, users, and vendors to design, create, develop, or enhance computer applications. Prepares the required documents in accordance with UMMC programming standards, policies, and procedures.
• Participates in project teams, special projects, and other tasks as assigned by director or designated team leader. Accomplishes goals and objectives within set deadlines.
• Provides positive customer relations across the range of information system activities including support services, UMMC business units, and vendors. Promotes corporate integrity through compliance with UMMC and information technology policies and procedures.
• Responsible for personnel performance issues of his team including but not limited to time management, performance management, attendance, technical training, workload and task assignment, and collaboration and coordination amongst team members. Will do performance reviews and status of all personnel issue with his team.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 100 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Degree (Associate’s or Bachelor’s) and four (4) years work experience in healthcare information technology, Epic technical build/optimization, data management or analytics, database administration, cloud computing, or server and storage administration that includes 1 year’s leadership experience., Knowledge of information systems, analysis, and programming. Knowledge of system features and integration capabilities. Verbal and written communication skills. Analytical, programming, and troubleshooting skills. Interpersonal skills. Ability to create, design, or enhance computer applications and databases.. Ability to program, test, debug, document, or install systems. Ability to write programs. Ability to prepare reports and maintain records and documentation. Ability to supervise, evaluate, and/or provides functional guidance to assigned subordinate personnel or personnel assigned on a temporary or intermittent basis.